Paypal Transaction download

Hi @alexc4406,

Thank you for following the steps provided earlier. I’ve refreshed your account on our end; please try updating it once more by following the steps below (make sure to save a backup first):

To update the account:

1. Open your PayPal account in Quicken.
2. Click the Gear icon in the upper right.
3. Select Update Now.
4. Confirm the update.

If no new transactions are downloaded, please try resetting the account:

To reset the account:

1. Open your PayPal account.
2. Click the Gear icon in the upper right.
3. Select Edit Account Details.
4. Go to the Online Services tab.
5. Click Reset.
6. Follow the on-screen instructions to complete the process.

If the issue persists, please proceed with re-adding the account:

To add and link the account:

1. Go to Tools > Add Account.
2. Search for and select the financial institution.
3. If prompted, choose the appropriate connection method.
4. Follow the on-screen instructions to sign in.
5. When the list of accounts appears, be sure to select Link to connect to your existing account (do not choose Add, as this may create duplicates).

If you’re still experiencing the issue, please try the following advanced steps:

Edit the BullseyeSettings.ini file:

• Open File Explorer and navigate to:
  C:\ProgramData\Quicken\Inet\Common\Localweb\Bullseye\BullseyeSettings.ini
  (If you don’t see the ProgramData folder, enable hidden items by going to View > Show > Hidden items.)
• Open the file in Notepad.
• Scroll to the bottom and add the following lines:

[Override]
AllAccounts=1
OlderTransactions=90

• Click File > Save.
• Return to Quicken and update the account again (Gear icon > Update Now).

Please let me know how it goes!

Hi @alexc4406,

Thank you for following up. I’m sorry to hear that the issue wasn’t resolved, but I really appreciate you taking the time to go through all the steps provided.

At this point, I recommend contacting Quicken Support directly for further assistance. They can guide you through additional troubleshooting in real time and escalate the issue if needed.

You can find the Quicken Support phone number here: Support Home | Quicken. Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

Hi @alexc4406,

Thank you for following up and sharing this information; it’s very helpful. We can definitely try reauthorizing your accounts using the steps below:

Deactivate account:

1. Select "Tools"
2. Select "Account list"
3. In the Account List, select the account you want to deactivate, and then click Edit.
4. In the Account Details window, click the Online Services tab.
5. Click Deactivate next to the service you want to disable.
6. Click Yes to the message confirming if you want to disable this service. 

Reactivate account:

1. Go to Tools > Add Account.
2. Search for and select your financial institution.
3. If prompted, choose the appropriate connection method.
4. Follow the on-screen instructions.
5. When the list of found accounts appears, be sure to select Link to connect them to your existing accounts (do not add duplicates).

Please let me know how it goes!

Hi @alexc4406,

Thank you for keeping me updated and for trying all the steps provided.

Only the instance labeled PayPal was updated to EWC+. The other instance, which includes PayPal Credit, MasterCard, and Crypto, remains on EWC. Since your account is connected through that instance, it will continue to display the EWC connection.

It also appears that this issue is affecting multiple users. Our team has escalated it internally and is actively working toward a resolution.

For updates, I recommend bookmarking the Community Alert below, as any new information will be posted there:

Feel free to reach out if you have additional questions!