BECU error 16503

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Comments

  • Skyking86
    Skyking86 Quicken Windows 2017 Member ✭✭✭
    edited April 11

    Well, it is April 11th and BECU is still out to lunch on this issue. Pretty amazing that we can all count on this feature going AWOL for two months every spring or early summer. Something is really mismanaged at BECU here. Since when does a bank not have enough income to fix a computer issue and do customer service?

  • Skyking86
    Skyking86 Quicken Windows 2017 Member ✭✭✭

    My last update was in the end of January. Way past time to get this corrected here on April 22nd.

  • FinanceDude
    FinanceDude Quicken Mac Subscription Member

    Quicken Alyssa says the issue was resolved but that's not the case for me. Is this working for anyone else? When I log out of BECU, I still see their message the direct connection is unavailable (message below). I've cleared my browser's cache and cookies so I'm certain BECU is still publishing the message to their website.

    From BECU's website this morning, "The Online Banking function that enables a direct connection between your personal finance software and your BECU accounts is currently unavailable. Our teams are working to resolve the issue, and we'll provide an update as quickly as possible. We apologize for any inconvenience."

  • ScottX
    ScottX Member ✭✭

    The issue is NOT resolved. Still having the problem too. I just called Quicken support as suggested by the post I saw and they said they fixed it on their side and to call BECU. BECU said while Quicken may have fixed it on their side, they are not satisfied the security issue is fully resolved (they were malicious connection attempts in February) and are still blocking connections. As the web page note says they are still working on it but there is no estimated resolution date.

    So the Quicken post is a baloney not our problem post. An accurate post would have said it's not fully resolved until BECU completes the fix on their side. So if you have time to kill, call Quicken and harass them for their inaccurate post and then call BECU to harass them for a quicker solution. Maybe they are diligently working a complicated problem, or maybe it's not a priority. No way to tell but you can let them know it's affecting you.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello everyone,

    Thank you for updating the thread to let us know you are still experiencing this issue.

    While the Alert was marked as resolved last week, some users may still experience this issue.

    Anyone still running into this should reach out to Quicken Support directly for further assistance, as investigation and possible escalation may be necessary.

    Thanks again!

    Quicken Alyssa

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  • Skyking86
    Skyking86 Quicken Windows 2017 Member ✭✭✭

    OK, May 2nd and we still have this issue with BECU not updating. It went 167 days before being resolved in a previous time. Could you please escalate the BECU guy downstairs in the basement sipping his coffee to actually work on this?

  • Quicken Anja
    Quicken Anja Moderator mod
    edited 12:47PM

    Hello @Skyking86,

    We understand the frustration here.

    As noted by @Quicken Alyssa, the alert was marked as resolved, but some users might still be experiencing the issue. For those cases, the next step is to contact Quicken Support directly so they can review the specific connection and escalate if needed.

    We know this isn’t the ideal outcome when you’re still seeing the issue, but Support will be the right path to get this properly looked into.

    Thank you!

    -Quicken Anja
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