"Matching" transaction no longer match existing entries

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @cyberphile & @burgie66,

    Thank you for adding to this discussion.

    @burgie66,

    Thank you for sending in your log files. I have added them to the ticket.

    Thanks again!

    Quicken Alyssa

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  • AgBrewer97
    AgBrewer97 Member ✭✭✭✭

    @Quicken Kristina To add some more detail, the problem @Axe21 described below about having to manually delete after matching does NOT happen to me. If I "match to a downloaded transaction" on the unmatched entered one, the downloaded (and "matched") one goes away. This issue only exists (for me) for register entries from the re-occuring bills (or things with reminders), not one off entries that I put in registers.

    Attached is a pic from today of how it went down.

    I see that a seemingly duplicate issue managed by @Quicken Anja is currently open.

    I have done the "report a problem to quicken" thing.

    quicken.jpg
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    https://community.quicken.com/discussion/comment/20548628#Comment_20548628

    Thank you for sharing that additional information! I'm glad to hear that you're able to remove the duplicate transaction by manually matching it. It is interesting that it showed as a new match before you manually matched it.

    Thank you!

    Quicken Kristina

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  • MRocke
    MRocke Quicken Windows Subscription Member ✭✭

    For kicks & giggles, I decided to go through each of my banking/credit institutions and reauthorize each login & OSU download permissions.

    Quicken finally changed the date for "last download March 4" to "last download April 18" but that's the only improvement I observed. (I've downloaded transactions every few days from March 4 to April 18 and in most cases, downloaded the same transactions each & every time since March 4.) In other words, it's still broken.

    Tonight's OSU downloaded most, if not all, of my transactions across all banks for the last 1.5 months. AGAIN. As well as some Target credit card transactions that were over 6 months old, already recorded, cleared & reconciled. OSU deleted the transactions already in placed, redownloaded them and marked them "new".

    Submitted logs for multiple accounts.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited April 23

    @MRocke,

    Thank you for providing additional context.

    The escalation ticket for this issue is still open and being investigated. We do not have an ETA as to when it will be fully resolved.

    We apologize for the inconvenience in the meantime, and appreciate your continued patience.

    Thanks again!

    [CTP-16657]

    Quicken Alyssa

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