Connection error with Delta Community Credit Union
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Thank you for continuing to update the thread.
If you do call the bank, let us know if they provide any new information.
Thanks again!
Quicken Alyssa
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Day, who knows, I Have lost track.. Still nothing
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April 15. Still not working.
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Hello All,
Thank you for continuing to update the discussion.
We now have an Open Alert in which this bank is mentioned. Please bookmark the linked alert to be notified of progress/changes as they occur.
This issue is related to a service provider, Candescent, which is assisting a number of financial institutions with connection upgrades.
If you are experiencing this issue, we recommend contacting your financial institution directly and informing them that you are encountering problems with OFX Direct Connect so they can proceed with the appropriate escalation.
Thanks again!
Quicken Alyssa
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why do we have to contact the credit union? They are aware of the issue. Do we need to tell them the source of the problem? Shouldn’t Quicken be communicating with the affected financial institutions?
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Received notice from Delta Community IT department today, this is the pertinent part of the message:
"Efforts to resolve this Direct Connect error are ongoing. The issue appears to be related to the connectivity between Delta Community and Quicken's servers.
Our back-end teams are engaging with Quicken to determine a resolution, but an ETA is still unavailable at the moment.
We understand this is frustrating, and we hope to have more information soon. Once we do, we will respond to this message with any updates."
Not good news but at lest we can feel they are working on it. I will post again when I hear more.
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thank you. I’ve called them a handful of times with no update or ability speak to the DCCU Quicken folks. Where did you get this update? Appreciate you passing it on.
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Hey, I generated a support ticket on the DCCU website requesting them to keep me informed about this issue.
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Hello All,
Thank you for updating this discussion with your findings.
To be notified of updates/changes to this situation, bookmark the Open Alert.
This issue is related to a service provider, Candescent, which is assisting a number of financial institutions with connection upgrades. We apologize for any inconvenience and hope this will be resolved soon.
Thanks again!
Quicken Alyssa
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And the saga continues.. Is there anyone that has any updated information about this?
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Hi @pistolpete,
We understand how frustrating this issue can be.
This issue with Delta Community Credit Union (OL-297-A) is a known issue and is currently being actively investigated under ticket #12354620.
It has been ongoing and involves multiple parties—Quicken, the aggregation service provider, and the financial institution—which can add complexity and may impact resolution time.
I recommend monitoring the Community Alert, as it will be updated as new information becomes available:
Hope this helps!
Quicken Carlos
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[Removed-Rant]. I cannot understand how connectivity can suddenly become such a huge issue.
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[Removed-Disruptive]
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Sorry, it's just getting a little frustrating.
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DCCU updated successfully this afternoon after two weeks of no connection.
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Hi @F16Lambo,
Thank you for letting us know that your accounts with Delta Community Credit Union have been updated.
I recommend continuing to monitor your account and letting us know if you notice any additional missing transactions or changes.
The Community alert remains open, and we will update it accordingly as soon as we have confirmation that the issue has been fully resolved.
Thank you!
Quicken Carlos
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Nope, Still Getting OL-297-A.. just tried. Is there some magic sauce to make it work? Do, I need to close Quicken?
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Fixed
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Worked for me this morning as well. Quicken For Mac. Didn't have to disable downloads and re-enable them for the DCCU accounts.
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Welp, Finally Fixed.. Maybe the CIO Read my email that I sent to him yesterday.. I even called DECU and they were clueless… They never once even had a banner on their website, no communication from DECU to it's Members, etc.. Worst Customer Service ever from the Credit Union.
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Hello All,
Thank you for updating this discussion to let us know that this issue seems to be resolving.
Very happy to hear that you are finding success.
Our Alert remains open at this time, as it is for the service provider overall, and other banks were/are affected as well.
Thanks again!
Quicken Alyssa
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Hello everyone,
Just updating this discussion to let you all know that the Alert for this issue has been marked resolved.
If you’re still encountering the issue, we recommend reaching out to Quicken Support for further assistance.
Thank you!
Quicken Alyssa
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