HealthEquity - FDP-108 [Edited]

donnabroderick
donnabroderick Quicken Mac Subscription Member
edited March 16 in Errors and Troubleshooting (Mac)

My Health equity no longer uses passwords but passkey. Quicken keeps asking for password to update. How do i sync?

This website only uses passkeys now. How do i connect?

$app_build_number: 805.60122.100
$app_version_string: 8.5.1
$model: Mac15,12
$os_version: 26.3.1
$screen_height: 956
$screen_width: 1470
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 52822046-2923-48A2-915D-1820B2A2E663
cloudStatus: 32
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2017-09-28 16:35:20 +0000
dataset_id: 81854895484849922
dataset_platform: QMAC
date (EDT): 2026-03-15 19:48:00
date (GMT): 2026-03-15 23:48:00
date (PST): 2026-03-15 16:48:00
desktopFileGuid: 52822046-2923-48A2-915D-1820B2A2E663
document_qcs_id: 81854886243877634
documentDisplayName: Donna's Finances 2.quicken
documentUserId: 81854886243877634
documentUserName: donnabroderick@gmail.com
early_access: 0
executable_architecture: 16777228
installation_id: 266B43FD-C81F-415E-ABB3-7F7779F1BF9D
is_executable_architecture_intel: 0
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 72EC4C82-5042-43EE-B8ED-C9ED2432F942
localTimeZone: America/New_York (EDT)
mp_device_model: Mac15,12
rawAggregatorPref: fdp
receiptUserId: 81854886243877634
receiptUserName: donnabroderick@gmail.com
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: light
systemTimeZone: America/New_York (EDT)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

Error Count: 1

Error #1

   Error Status: error
     Agg Status: END_USER_ACTION_REQUIRED_AT_FI
     Error Code: FDP-108
       WCC Code: CC-508
         Detail: End user action required at the third party site
           Days: 116
        Snoozed: 0
        created: 2025-11-20 01:39:23 +0000
       modified: 2026-03-15 23:47:03 +0000
       lastSeen: 2026-03-15 23:46:45 +0000
          Count: 33
          fiBID: 61029
         fiName: HealthEquity
       CER GUID: D22833A2-8C48-408A-BE17-C86B5D52149C
     aggChannel: FDP_DEFAULT

creationSignature: QCSInstitutionLoginsDownloadOperation
evaluationReason: OSU
lastAppliedAction: quicken:accountfixitaction?accountid=XXX&actionname=visitfi
LAC Count: 2
objectGUID: 6E70ECAC-7350-4799-9A97-5AAF60D1796F
objectType: CloudFILogin
objectSyncID: 104671166538450432
operationGUID: B4795E3F-C6EA-4EAC-870F-99D981E1522F
operationType: QCSInstitutionLoginsDownloadOperation
QCS Trace ID: 0d8a7d18bce8dd8a93e803123d197ebb
sessionClass: QCSSyncSessionController
sessionID: F66F3EF1-0CFA-43F5-9140-71AD3AC5548D
systemDetails: Operation Status: 0
attached to: CloudFILogin ID 3
linked accounts: HSA Investment Account, Health Equity Savings Account

    attached to: Download Session ID: 1378

responseStatusCode: 200
responseBodyLength: 1143
responseBody:
{
"aggregators" : [
{
"aggStatus" : "END_USER_ACTION_REQUIRED_AT_FI",
"aggStatusCode" : "FDP-108",
"aggStatusDetail" : "End user action required at the third party site",
"cpChannel" : "FDP_DEFAULT",
"cpId" : "79e18d2f-e830-4292-a2ff-a1fb4fe81460",
"lastBatchRefreshInitiatedAt" : "2025-06-26T04:35:25Z",
"lastBatchRefreshSuccessfulAt" : "2025-06-26T04:35:25Z",
"lastRefreshAttemptedAt" : "2026-03-15T23:40:27Z",
"lastRefreshSuccessfulAt" : "2025-10-03T21:10:12Z",
"lastStatusUpdatedAt" : "2025-11-20T01:38:21Z",
"nextManualRefreshEligibleAt" : "2025-10-04T01:10:12Z",
"nextRefreshAttemptAt" : "2025-10-04T01:10:12Z"
}
],
"brandingId" : "61029",
"channel" : "FDP_DEFAULT",
"clientId" : "6E70ECAC-7350-4799-9A97-5AAF60D1796F",
"cpInstitutionId" : "dd568b0d-4836-42c9-afab-55dfbc918d89",
"createdAt" : "2018-03-05T02:14:37Z",
"dbVersion" : 1316,
"id" : "104671166538450432",
"includeInvestmentAccounts" : false,
"institutionId" : "83748569569248768",
"isConnected" : true,
"modifiedAt" : "2026-03-15T23:46:32Z",
"name" : "HealthEquity"
}

------- ruleResults -------
{
"displayType" : "message",
"displayTypeRuleId" : "behavior.message",
"message" : "<b>HealthEquity</b> requires a password change. Log in at their web site to update your password. Return to Quicken, Update again, at which time you’ll be asked to reauthorize.",
"messageRuleId" : "qcs.visit.fi",
"resolutionAction" : "quicken:accountFixItAction?accountId=118&actionName=visitfi",
"resolutionActionRuleId" : "qcs.visit.fi",
"resolutionTitle" : "Go to Site",
"resolutionTitleRuleId" : "qcs.visit.fi"
}
Details:
Associated Accounts: HSA Investment Account, Health Equity Savings Account
BID: 61029
Channel: FDP_DEFAULT
Customer ID: donnabroderick
Days in error: 116
Details: End user action required at the third party site
Error Code: END_USER_ACTION_REQUIRED_AT_FI (FDP-108)
Error last seen: 2026-03-15 23:46:45 +0000
Internal ID: 104671166538450432
Number of updates in error: 33
Other State: {"reason":"emptyAggregators","state":"notAggregating"}
Session ID: F66F3EF1-0CFA-43F5-9140-71AD3AC5548D
Type: QCS FI Login
Unique ID: 6E70ECAC-7350-4799-9A97-5AAF60D1796F
WCC Code: CC-508

Tagged:

Comments

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited March 16

    Hi @donnabroderick,

    Thank you for reporting this issue and for providing details about what you are experiencing.

    This is a known issue, and our team is currently investigating the connection and working toward a resolution. We also appreciate you sending log files; they are very helpful in assisting our teams with identifying the root cause.

    Thank you for your patience while we continue working on a fix.

    (CTP-16362)

    Quicken Laura

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  • TDaleMagalia
    TDaleMagalia Quicken Mac Subscription Member ✭✭

    Another request for a fix for this, please????

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @TDaleMagalia,

    Thank you for chiming in and submitting your log files. I’ve attached them to the ticket for further investigation.

    Our team continues to work toward a resolution.

    Thank you for your cooperation!

    Quicken Laura

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  • amascola
    amascola Quicken Windows Subscription Member

    I cannot add HealthE

    Screenshot 2026-04-17 063521.jpg

    quity either and consistently get a red CC-508 error "Wait Your financial institution has a request" There is a yellow instruction box "What you should know "

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @amascola,

    Thanks for joining this thread and for letting us know that you’re getting this error.

    For further investigation, I recommend submitting the logs so we can add the information to the investigation ticket.

    To do so, please go to Help > Report a Problem.

    Report a problem.png

    Let me know once you’ve submitted the logs so I can add them to the investigation. I look forward to your reply.

    Quicken Carlos

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  • amascola
    amascola Quicken Windows Subscription Member

    I got this message from HealthEquity:

    I apologize for this inconvenience Anthony. Due to our recent security upgrade to passkey authentication, HealthEquity does not support connections with financial data aggregators.Note: These tools, (like Mint, Quicken, or Yodlee) collect financial information from various accounts and display it in one dashboard to help with budgeting, tracking spending, and financial planning. While convenient, they currently cannot access HealthEquity account data.Francis • 2m

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20549252#Comment_20549252

    If this is true, then Health Equity should be contacting Intuit and canceling their contract with them. When that happens Health Equity will no longer be listed as an option in Add Account.

    Quicken Classic Premier (US) Subscription: R66.28 on Windows 11 Home

  • amascola
    amascola Quicken Windows Subscription Member

    Hi Carlos,

    Sorry for the delay. on 4/17/26 I spoke on the phone at length with the Quicken tech support person and let her know about this thread and shared my logs with her and uploaded them as she walked me through the steps. She issued a Quicken Case ID number.  I also opened a HealthEquity case ID number for their upper level tech support (Health Equity telephone number 1 (877) 857-6810) to help them to integrate efforts with your upper level tech support persons and hopefully work to restore the ability to reconnect again. Both case IDs should be listed under my case along with my logs. I am not sure that I should post either case ID number on an open forum for security reasons.

    AM

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @amascola,

    Thank you for letting us know. I’ve reviewed your previous ticket and see that the escalations team has already responded. As mentioned, this is a known issue, and our teams are actively working on a resolution. While we don’t have an estimated timeline yet, I’ll be sure to share any updates as soon as they become available.

    Thank you!

    (CTP-16362)

    Quicken Laura

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