One of 6 Fidelity accounts unable to update

joblingm
joblingm Member ✭✭
edited April 16 in Errors and Troubleshooting (Windows)

R66.28 windows Classic. My oldest Fidelity account refuses to connect/update. I've deactivated all fidelity accounts and reactivated - all are ok except this one account (mutual fund only account). Quicken and Fidelity recognize the account, relink attempts go through the process, Quicken then says (2 of 6 link to existing account, rest including this one say) already in Quicken (but this one it calls cash reserves, not as I have it called Fidelity 2AY.. mutual only - but it DOES have cash reserves as a holding). Finish adding accounts, go back to Quicken - all Fidelity accounts are connected except this account. Second issue, this account has Fidelity Value fund holdings - and twice 4/3 and today 4/16 Quicken updates the unit price to $83.95 when it's really about $15 - so my account balance is 5-6 fold more than it should be. This may or may not be related to the inability to connect accounts.

Really need a fix for this - doesn't seem to be an issue with the fidelity in general problems.

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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Tell us more about that account. Is it held at Fidelity Investments, or Fidelity NetBenefits, or where?

    In Q, and at Fidelity, what type of account is it?

    re: the holding in that account, do TOOLS, Security List and tell us what's showing as the info for the fund?

    Does it look like this?

    image.png

    Also, I don't currently hold that fund, but I have previously so it's in my Security List. I just downloaded quotes for it and didn't see any strange quotes around those dates … so it's not apparent that this is a Q issue.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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