Voya - Can Login but Quicken Cannot Find Accounts to Add

elle dubya
elle dubya Quicken Mac Subscription Member
edited April 21 in Errors and Troubleshooting (Mac)

I've had issues with accessing Voya since January 2026 and am now finally frustrated enough to ask for support. The Quicken version I'm using is Quicken Classic Deluxe - Version 8.5.2 (Build 805.60133.100) on Mac OS 26.4.1

Quicken downloads stopped in late January - I thought because my company was getting ready to update with year end info. Not unusual. What is unusual is I've not been able to receive downloads since then. To resolve the issue I've followed all the standard troubleshooting as recommended in numerous boards and chats. I've disconnected accounts. I've reset cloud links. I've changed default browsers. I've cleared cookies. I've cleared passwords and logged in 'fresh'. I've changed the default browser. .All of which leads to getting through setup and a connection made (per screenshots) only to then get the same message that Quicken couldn't find any accounts to add (per screenshots). The accounts are most definitely there - that I've confirmed. But Quicken can't find them.

Screenshot 2026-04-21 at 11.44.44 AM.pdf
Screenshot 2026-04-21 at 12.17.39 PM.png
Screenshot 2026-04-21 at 12.33.57 PM.png
Screenshot 2026-04-21 at 12.34.22 PM.png

Attached is everything I've got to help resolve the issue. I really want to get my accounts back to downloading. Help!

Tagged:

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @elle dubya,

    Thanks for the detailed information and for outlining the troubleshooting steps you’ve already completed.

    This is a known issue (CTP-16515) which has been reported by multiple users and is currently under investigation. At this time, there is no ETA for a resolution.

    To assist with the investigation, please submit your logs via Help > Report a Problem in Quicken and include screenshots of what you’re seeing, if possible. These reports are very helpful in tracking down the root cause.

    image.png

    Please let us know once you have done so! Thank you for your patience.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • elle dubya
    elle dubya Quicken Mac Subscription Member

    Done - crossing fingers maybe the info I'm sending will finally resolve the problem. I really miss my Voya downloads.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20550185#Comment_20550185

    Thanks for submitting! Your details and files have been added to the ticket.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Categories