CC-506 Fidelity Rewards Visa

System
System Member admin
edited 1:31PM in Errors and Troubleshooting (Windows)

This discussion was created from comments split from: CC-501 Across Multiple Financial Institutions [Edited/Merged Threads].

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  • cliffordsweet
    cliffordsweet Quicken Windows Subscription Member ✭✭

    Starting April 22, Fidelity Rewards Visa account unable to update and reporting "connectivity problems." CC-506

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @cliffordsweet,

    Thank you for reporting the errors you are seeing.

    I split your comment from the other thread because you are reporting a different error.

    After reviewing your connections internally, I do not see any errors on our end. I have some follow-up questions for you:

    • I only see you connecting to Fidelity through the "Fidelity Investments" instance in Quicken. Is this the instance you are seeing an error when connecting to?
    • Do you have other Fidelity accounts that are updating normally?
    • Would you be willing to share a screenshot of the error you are seeing?
      • If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Looking forward to your response!

    Quicken Alyssa

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