Capital One stopped downloading on 4/1/2026

Zorg
Zorg Quicken Windows Subscription Member
edited May 1 in Download, Add/Update Accounts (Windows)

Windows 11 on PC. Default browser is Firefox,

Until April 2026 Capital One would download with the rest of my accounts. Nothing has downloaded since 3/31/2026. This morning the account did not even appear in the update list. I followed the standard, generic advice to to to Tools-Account List, select the account and "Edit" - Online Services. All of the previous info was gone, replaced by a new "Set Up now…" button. Trying that results in an error, "Sign in to Capital One Card Services failed. Try again." with subtext, "Sorry, the sign in failed duie to time out or a connection error. Select Sign in to authenticate via your web browser". That suggestion is a cruel joke since hitting "sign in " again just does the same.

I can log into Quicken on Firefox just fine, but apparently cannot add an account from there. That wouldn't be ideal in any case, easier just to enter the transactions manually. But it would be nice to get this working again. I've seen a number of similar posts in this forum so clearly there's an issue with Capital One sync.

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Answers

  • dzl8r
    dzl8r Quicken Windows Subscription Member ✭✭

    Mine just started doing this too. I did the tools and reauthorized the accounts and Quicken says they don't exist. Tried reset account etc. nothin….

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Zorg & @dzl8r,

    Thanks for sharing the details.

    Please try the following steps below and see if it resolves the issue:

    1. Create a backup of your Quicken file first.
    2. Deactivate all Capital One accounts in Quicken (if the accounts are already deactivated, please skip this step).
      1. Select the Tools menu and select Account List....
      2. In the Account List, select the account you want to deactivate, and then click Edit.
      3. In the Account Details window, click the Online Services tab.
      4. Click Deactivate next to the service you want to disable. image.png
      5. Click Yes to the message confirming if you want to disable this service. Note: If you do not receive this message, additional information is available below.
      6. Click OK to the confirmation message.
      7. If you have an investment account that is linked to a cash account, you need to deactivate the online services from the investment account which will automatically deactivate the linked cash account.
      8. Important: If you are deactivating/reactivating an account to fix an issue, you'll need to deactivate all the accounts with the affected financial institution that you have activated in Quicken (including hidden ones). Once they're all deactivated, then you can follow the steps to reactivate.
    3. Revoke Quicken’s third-party access from your Capital One account on their website.
    4. Reactivate the accounts in Quicken.
      1. Go to Tools > Add Account. image.png
      2. Select the bank for the deactivated account(s). If prompted, select the connection method.
      3. Enter your credentials and click Connect.
      4. When the list of located accounts appears, choose LINK next to each account you want to reactivate.
      5. Click Next then Done on the last prompt.

    Let us know how it goes!

    -Quicken Anja
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  • dzl8r
    dzl8r Quicken Windows Subscription Member ✭✭

    This worked.

    Thanks

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