SchoolsFirst FCU: FDP-102

Hello @Scott BJ,

Thank you for taking the time to share these details!

Please review and follow the guidance in this support article.

In summary, FDP-102 typically occurs when:

• The selected bank is temporarily unavailable, or
• Sign-in credentials have changed at the financial institution and are not carried over to Quicken.

Here are some suggested steps from the article:

1. Wait and try again the following day – the bank may be temporarily unavailable.
2. Log in to your bank’s website – confirm your credentials work and review the transactions for the accounts you’re trying to add.
3. Check for alternative bank names in Quicken – some accounts may appear under a slightly different institution name. Use the “No, maybe I chose the wrong bank name” option if needed.
4. Avoid special characters in your password – characters such as &, <, >, \, and / can prevent accounts from activating in Quicken Connect. If your password contains these, update it with your bank to remove them.

If you continue to experience issues after following these steps, please contact Quicken Support for further assistance.

Thank you!

Hi @cmshort418,

Thank you for reaching out to the Quicken Community!

This issue has been escalated internally, and our support team is working toward a resolution. At this time, there is no estimated timeframe for when it will be resolved. I recommend monitoring the alert, as it will be updated when new information becomes available.

Here is the community alert:

I hope this helps!

Hi @Ren Lopez,

Thanks for joining this thread and letting us know you’re experiencing this error.

@jcm Thank you for submitting the logs; they will be very helpful for the investigation.

I recommend monitoring the alert, as it will be updated as soon as new information becomes available.
Here is the community alert:

I hope this helps!

Hi @lesliermm,

Thanks for joining this thread and letting us know that you’re also experiencing the same error.

I recommend submitting your logs by going to Help > Report a Problem.

Additionally, please continue monitoring the alert, as it will be updated when new information becomes available.

Thank you!

Hi @sdidodo,

Thanks for following up on this issue. I’ve just checked ticket CTP-17082, and there are no new updates at this time. Our team is still working toward a resolution.

I recommend monitoring the alert for any new information. Updates will be posted as soon as they become available.

Thank you!

Hello everyone,

Thank you all for continuing to share updates and detailed reports on this issue with SchoolsFirst FCU.

We understand the frustration with not being able to connect, especially when this affects a primary banking account. We also appreciate those who have already submitted logs and “Report a Problem” submissions—those reports are actively being used by the team to investigate and track the issue.

As previously noted in the Community Alert for this issue, this has been escalated internally, and the team is still working toward a resolution. At this time, there is no ETA available. We recommend continuing to monitor the alert for any new updates as they become available.

Also, a quick clarification that may help set expectations: submissions sent through Help > Report a Problem do not generate a direct response. This is stated at the top of the submission form itself.

Those reports are sent directly to the internal systems used for investigation, but they are not monitored for individual replies or support-style follow-ups.

We appreciate your patience while this is being worked on! Thank you.