T Rowe Price Brokerage error message

aschroed58
aschroed58 Quicken Windows Subscription Member
in Errors and Troubleshooting (Windows)

I've been getting an error message (an error has occurred) for the last several days and account doesn't update. Attempted to reset account and received the message that Quicken could not complete the account reset.

Are there any known issues here?

Answers

  • RayMan60
    RayMan60 Quicken Windows Subscription Member

    I just tried it and got an error too. It probably has something to do with T. Rowe Price having a new "brokerage platform" that just went live. I guess I'll wait a few days and hopefully it gets fixed

  • Don Awalt
    Don Awalt Member ✭✭✭✭

    TRP Brokerage Account is not working this morning, it keeps saying I need to log in then saying I need to log in or get an account. I verified the web site is working at least, and the password is correct. I have had it in Quicken for several years. Anyone else seeing an issue? Regular TRP mutual funds is working fine.

  • sotob
    sotob Quicken Windows Subscription Member ✭✭

    I get the same error for my brokerage accounts, and yes the TRP mutual funds are also working fine. I've tried resetting the account as well as deactivating/reactivating, to no avail.

  • Don Awalt
    Don Awalt Member ✭✭✭✭

    I also tried in a test Quicken file I have for purposes like this, to add the brokerage account, that also failed.

  • JSLoeffl
    JSLoeffl Member ✭✭✭

    Ditto. I get the same error for my brokerage accounts, and yes the TRP mutual funds are also working fine. Started yesterday 5/7/2026.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 8

    Hello All,

    Thank you for taking the time to report this issue!

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    Please let us know once that is done, and we apologize for any inconvenience in the meantime! Thank you.
    (CBT-1129)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Don Awalt
    Don Awalt Member ✭✭✭✭

    I sent a report @Quicken Anja . One suggestion of something that is maddening! When I report a problem, often times I attach a screen shot of an error message or related aid. Well, when I hit send, I get an error of 'more than 10 files being sent', and it closes out - I lose everything I have entered! Then I have to guess what not to send of al the Quicken files it default-checks to send. I usually pick a few with "Old" in the name. Is the 10 file limit really needed, since additional files are solicited but then cannot be sent? In today's world of higher speed internet connections, how about increasing the number of files? Or at a minimum, don't report the error and close the report a problem dialog — give the person a chance to correct!

  • aschroed58
    aschroed58 Quicken Windows Subscription Member

    I have sent the report a problem request in.

    Screenshot (1).png

    Here is the message I get after attempting to reset the account

  • Don Awalt
    Don Awalt Member ✭✭✭✭

    Yep I get the exact same error

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for submitting the problem reports, screenshots, and additional details. We will get the submitted files attached to the open ticket for further investigation.

    @Don Awalt -Regarding the feedback about the 10-file limit and the Report a Problem window closing out, we definitely understand how frustrating that can be. Since that would be considered a product improvement request, we recommend creating an Idea post so other users can vote on it and our teams can review the feedback.

    We appreciate everyone’s patience while this issue is being investigated.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Don Awalt
    Don Awalt Member ✭✭✭✭

    @Quicken Anja imho any time the program’s operation directly results in a user losing their work, that’s a bug not a feature request. While I suggested some other improvements, at least don’t close the window when there are too many files, let the user correct it - don’t lose all the user’s work before they can do anything about it. Sometimes crafting the problem description takes time.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 8

    @Don Awalt I did some further digging and we actually already have an open feature improvement ticket for the Report a Problem attachment limit and the behavior when the file limit is exceeded (CTP-7831). This is already being tracked by the product team, so no need to create a separate Idea post for this one.

    Thanks again for taking the time to send this in and for the detailed explanation.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Categories