DWS Investments error 16503

Rick2022
Rick2022 Quicken Mac Subscription Member ✭✭✭✭
edited May 13 in Errors and Troubleshooting (Mac)

Have been getting this error when connecting to DWS for several days now. Trying to "Retry" or going in and changing connection type (still choosing Direct Connect) still gives the same error. How do I fix this? I sent a Report through the Quicken App.

Latest release of Quicken for Mac.

Quicken Mac Subscription • Quicken user since 1994
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Comments

  • Barrylieber
    Barrylieber Quicken Windows Subscription Member

    Have been getting this error when connecting to DWS for a few days now.

    None of the "Common" fixes work, including change of connection method.

    Have been using Quicken for many years

  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 13

    Hello All,

    Thanks for taking the time to reach out and report this issue.

    We currently have an open ticket for multiple financial institutions experiencing error 16503, and our teams are actively investigating. At this time, we do not have an ETA available.

    Additionally, we ask that if you're experiencing this, to please submit your log files and a screenshot via Help > Report a problem so we can add your details and files to the ticket.

    image.png

    Please let us know once you have done so.

    Thank you!
    (CTP-17282)

    -Quicken Anja
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  • wjkasper
    wjkasper Quicken Mac Subscription Member

    I have been getting the same error report when trying to download from DWS for the past week or so. I reported this to DWS and they referred me back to Quicken. Just sent the error report in to Quicken. Hoping this will be addressed soon. I am using a Quicken for Mac subscription Version 8.5.2 (Build 805.60133.100). I have not called Quicken support but that will be my next step if the problem persists. I too have been using Quicken for many years.

  • Rick2022
    Rick2022 Quicken Mac Subscription Member ✭✭✭✭

    As stated in my original post, I submitted the report. Should have been received May 12, a little before noon EST.

    Quicken Mac Subscription • Quicken user since 1994
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Barrylieber & @Rick2022,

    Thank you both for the additional details and for submitting reports.

    We’ve received your logs and they’ve been added to the existing ticket (CTP-17282).

    Thank you!

    -Quicken Anja
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