Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
It sounds like this was a downloaded transaction that was incorrectly matched to a manual entry (please, do correct me if I misunderstood
). If so, you can reject the automatic match, then match the correct downloaded transaction to the manual entry to avoid this from happening again.
Follow the steps below to reject an automatic match--
- Hold Control on your keyboard and left-click on the incorrectly matched transaction
- A menu will open and select Reject Automatic Transaction Match (see below)
Doing this will separate the downloaded transaction from the manual entry.
To match the correct downloaded transaction to the manual entry, use your mouse to drag and drop
the downloaded transaction over the manually entered transaction (or vice-versa
) to match the transactions. Doing this will also "teach
" Quicken to correctly match the transactions going forward.
I hope this helps!