Tangerine Mutual Funds
dc600
Quicken Canada Subscription Member ✭✭✭
Prices not updated since October 16
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dc are you still facing this issue? If so, can you list one or two of the problem ticker symbols?
Quicken user since Q1999. Currently using QW2017.
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What specific version of Quicken are you using?
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(Canadian user since '92, STILL using QM2007)
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Same problem with Quicken 2016 H&B Windows Version R7. Tangerine Symbol INI240.0
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"Talk to the quote provider" was the suggestion provided to me by the Quicken Help chat. So it appears their staff do not know how the product works. And how a single customer was going to sort out issues with the IT department of the quote provider (or the TSX) was an issue that was not addressed.0
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This reply was created from a merged topic originally titled Mutual Fund INI240 Prices Not Updating Since October 12 2018.
Mutual Fund INI240 (Tangerine Equity Growth Portfolio) on TSX has not been updating since October 12, 2018 (that is the last date the price was received). I have been entering the daily prices manually since then. It updated daily for several years before that without any issues. No help from Quicken Support on phone or on chat. They always want me to do the file validation routine which has become the sole solution for every issue it appears. I also created a brand new Quicken data file with one account containing that one security and the prices do not load. The mutual fund is found when you enter the symbol and click search, so it is a valid security. Please check the daily data file from the vendor to see if the fund price is missing. Quicken Home and Business, Year: 2019, Version R15.24; Build 27.1.15.24; Edition: Canada0 -
Hello All,
Thank you for taking the time to report this issue to the Community and I apologize for any frustration or inconvenience this has or may further cause.
We have received a few reports of some Users not receiving quote updates for some Canadian Mutual Funds, including Tangerine Mutual Funds and we have opened a ticket with our Development teams to investigate further and resolve.
A small update on the ticket has been received, the root cause of this issue has been identified and work is in progress to create a solution.
At this time I do not have an eta on when the fix will be available but as soon as an update on the ticket is received, I'll be back to share.
Thank you,
Sarah0 -
Thank you Sarah. There must be a more efficient way for issues like this to be resolved rather than using the community forum. Hopefully the resolution for this particular issue can be used as a training tool for phone and chat support.0
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(Canadian user since '92, STILL using QM2007)
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Yes, and I used it for this specific issue for several days in a row to get someone's attention. Screen shot attached too. It must go into cyberspace.ColinGruchy said:Thank you Sarah. There must be a more efficient way for issues like this to be resolved rather than using the community forum. Hopefully the resolution for this particular issue can be used as a training tool for phone and chat support.
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It appears this issue is beyond a few Tangerine mutual funds. None of my CI, CIBC and MacKenzie or Tangerine funds update. I just broke down and decided to purchase the expensive subscription after resisting for about a year. I hope this gets resolved prior to my 30 day money back guarantee. Sarah please provide an update ...0
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Any Update on this???
Tangerine Funds are still not updating0 -
Sadly, after more than 6 months.
Still NO fix.
It's an easy way – deleting reminder-comments and moving the thread to a new location instead of fixing the problem.
It's time to fix this !!!
Don't you think ???
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Hello all.
Has anyone tried making a Test File (File > New Quicken File, no mobile/web) and try adding Tangerine to see if you are able to receive new data?
Please let us know so that we can best help you further.
Respectfully,
~ Quicken Harold.Quicken Harold
Community Moderator0 -
Replying to Quicken Harold: yes, I did create a new Quicken file (see bottom end of S. Sett comment for November 2018). It did not fix the issue.0
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FINALLY!!!!!!!!!! Tangerine INI240 price updated today, May 9, 2019. Better late than never!0
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You must be "the chosen one"!!! I just tried "update" minutes ago and INI220 is still not working. My subscription is due for renewal in 3 weeks. After 7 months of issues since Intuit sold, i already replied to Quicken's reminder to renew that I would not and why. No reply, as expected... Good for you Colin!! I wish mine would work too...0
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Finally, it has been fixed!
Tangerine – MUTUAL:INI240
http://investing.quicken.com/public/api/index.asp?symbol=MUTUAL:INI240
But, what about?
1) Tangerine – MUTUAL:INI210
http://investing.quicken.com/public/api/index.asp?symbol=MUTUAL:INI210
2) Tangerine – MUTUAL:INI220
http://investing.quicken.com/public/api/index.asp?symbol=MUTUAL:INI220
3) Tangerine – MUTUAL:INI230
http://investing.quicken.com/public/api/index.asp?symbol=MUTUAL:INI230
Thank you,
Ference
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This discussion has been closed.