Quicken is not pulling my husband's income from our joint account.

PKOrtiz

I'm trying to set up a budget and am new to Quicken. When I enter the information for my joint account with my husband, the only income the is pulled from the bank is mine.

UKR

Do you have someone in your family, circle of friends, neighbors, coworkers, etc. who you can trust and who can teach you about Quicken Mac?
If not, call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.

• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018/2019 Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• To start Chat, your browser must allow popup windows from https://www.quicken.com

• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from the Community, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Are you new to Quicken Mac (2015 and newer)?

Welcome.

Getting Started with Quicken for Mac
https://www.quicken.com/complete-guide-getting-started-quicken-2018-mac https://www.quicken.com/quicken-tips with links to more information and videos

If you haven't done so already, please review these videos for more information about Quicken Mac
https://www.youtube.com/user/QuickenMac/videos

 

Help! (Quicken Mac)

Click Help / Quicken Help for additional help on Quicken functions and features.

UKR

Not sure about Q Mac, but in Q for Windows you typically use two separate categories, for tax reporting purposes:
"Salary, self" going to W-2:Salary or wages, self
and

"Salary, spouse" going to W-2:Salary or wages, spouse

(or similar category names)

Do you have and use both categories?
Have you selected both to be included in your budget?

PKOrtiz

Thank you for trying to help, but I am a newbie and I do not understand your answer. I am setting up my account and when I put in the account information for quicken to pull my banking, it is only pulling my income. Everything else shows up.

volvogirl

When you download from the bank account it should get all the transactions, both deposits, atms and checks.  What do you mean by income?  Does your husbands paychecks go into a different account at the bank?  

UKR

Do you have someone in your family, circle of friends, neighbors, coworkers, etc. who you can trust and who can teach you about Quicken Mac?
If not, call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.

• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018/2019 Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• To start Chat, your browser must allow popup windows from https://www.quicken.com

• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from the Community, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Are you new to Quicken Mac (2015 and newer)?

Welcome.

Getting Started with Quicken for Mac
https://www.quicken.com/complete-guide-getting-started-quicken-2018-mac https://www.quicken.com/quicken-tips with links to more information and videos

If you haven't done so already, please review these videos for more information about Quicken Mac
https://www.youtube.com/user/QuickenMac/videos

 

Help! (Quicken Mac)

Click Help / Quicken Help for additional help on Quicken functions and features.

smayer97

Also, to educate and protect yourself from false Quicken contact info, also read this: 

The ONLY Official Quicken Support can be reached for FREE via chat or phone.