Blank registers with correct account balances

Rick0930

I am using Quicken Deluxe 2019 (just downloaded) but have been using Quicken for many years. This week I encountered a problem with blank registers. The account balances on the left of the page are correct but all registers are blank. I saw other blogs here and used QcleanUI, reinstalled Quicken but nothing helped. File validate doesn't work - I get an error message that the file is in use by others. It won't let me reinstall a backup because it says the file already exists.

I am very frustrated. This is my first problem with Quicken and it is painful.

Ideas?

Rick0930

I want to thank everyone for their suggestions. But after spending two sessions (I had to install Windows Updates which took too long to stay online so I had to call back) with Quicken telephone support for a total of 3 hours, they fixed my Quicken Deluxe. We went through so many attempts including QcleanUI twice, reinstalling, restarting, changing settings and nothing worked. Then the rep realized that I couldn't enter a new transaction, save a file or anything. So she had me go to Windows Setting > Update & Security > Windows Security > Virus & Threat Protection > Ransomware Protection and finally turn OFF Controlled Folder Access. I restarted the computer and wa-la....Quicken is working perfectly. Great perseverance, patience and diligence by the Quicken Customer Service. I just want to pass this along in case anyone else has this problem. Again, thank you to everyone.

Greg_the_Geek

What is the full path to the folder that contains your Quicken data file? What is the full name of your data file? Are you using OneDrive or Google Backup?

splasher

As a test, you can have Quicken change the name of the file when doing the Restore which is the other option from "overwriting".

UKR

Filtered register? Unexpected register sort order? "Missing" data?

Please review https://community.quicken.com/discussion/7181795/faq-register-messed-up-missing-transactions-or-not-showing-transactions-as-it-used-to

Rick0930

Greg - The data file is in C:users/username/documents/filename
The backup is in Dropbox/Quicken/Quicken Backup/filename. I also save the file on an USB drive. I thought 2 backups would be safer. But, I'm at a loss.

Thanks for asking,
Rick

Rick0930

Splasker, When I tried that, Quicken told me that it couldn't find the file and I had to try again. Thanks for the suggestion.

Rick

Rick0930

UKR - I saw this post when I was researching the problem. I verified that I do not have any data filtered. Thank you for the link and the suggestions.

Rick

Sherlock

After you renamed the Quicken shared folders, did you reboot Windows?

Greg_the_Geek

Rick0930 said:

Greg - The data file is in C:users/username/documents/filename
The backup is in Dropbox/Quicken/Quicken Backup/filename. I also save the file on an USB drive. I thought 2 backups would be safer. But, I'm at a loss.

Thanks for asking,
Rick

Are you sure it's not C:\Users\<Username>\Documents\Quicken?

Are you using OneDrive or Google Backup?

Rick0930

Sherlock, I do not have any shared Quicken folders. The backup file is the only file in Dropbox and that is not shared with anyone. But I rebooted Windows many times anyway. Thanks for the tip, Rick

Rick0930

Greg,

I verified that the path for the QDF datafile is C:\Users\username\Documents\filename. It is not in the Quicken folder. It has always been where it is now. I never moved it.

I do not use OneDrive or Google Backup. I use Dropbox.

Thanks for the follow up,
Rick

Greg_the_Geek

Are you still getting the file is in use by others when trying to validate your data file? Instead of restoring a backup, you can just change the file extension from QDF-backup to QDF and then open it. Can you try moving the data file to the Quicken folder in Documents and then opening it?

Sherlock

Rick0930 said:

Sherlock, I do not have any shared Quicken folders. The backup file is the only file in Dropbox and that is not shared with anyone. But I rebooted Windows many times anyway. Thanks for the tip, Rick

I suspect you may not have followed the instructions regarding Quicken shared folders:  https://www.quicken.com/support/using-qcleanui-uninstall-quicken

Rick0930

I want to thank everyone for their suggestions. But after spending two sessions (I had to install Windows Updates which took too long to stay online so I had to call back) with Quicken telephone support for a total of 3 hours, they fixed my Quicken Deluxe. We went through so many attempts including QcleanUI twice, reinstalling, restarting, changing settings and nothing worked. Then the rep realized that I couldn't enter a new transaction, save a file or anything. So she had me go to Windows Setting > Update & Security > Windows Security > Virus & Threat Protection > Ransomware Protection and finally turn OFF Controlled Folder Access. I restarted the computer and wa-la....Quicken is working perfectly. Great perseverance, patience and diligence by the Quicken Customer Service. I just want to pass this along in case anyone else has this problem. Again, thank you to everyone.

NotACPA

Thanks for sharing the eventual  resolution.