Just purchased Quicken Starter 2018 with 2 yr membership - activation code expired

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  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Where did you purchase Quicken Starter 2018?
    Quicken Subscription HBRP - Windows 10
  • kaleksy
    kaleksy Member
    Amazon
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    I would suggest you contact Quicken Support. We're just other users here.
    Quicken Subscription HBRP - Windows 10
  • kaleksy
    kaleksy Member
    Thanks I called and they told me it is Amazon's problem.........returning to Amazon. Too bad Quicken lost a customer.....
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    BUT, did you purchase from Amazon itself ... or Amazon's "Marketplace" website, where individuals can post items for sale?
    Because, if the latter, the seller may have used the code before passing it along to you.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • smayer97
    smayer97 SuperUser, Mac Beta, Canada Beta ✭✭✭✭✭
    edited July 2019
    Actually, I would expect a different error message than "The activation code has expired" if the activation code had already been used. And it has been confirmed once again that Quicken 2018 activation codes do not expire. So. if it was a seller via the marketplace, it may be more the case that the seller acquired Quicken 2018 copies that were actually cancelled with Quicken whereby Quicken credits the original vendor, cancels the activation codes but does not require the physical return of Quicken 2018 boxes (as has just been communicated by Quicken Kathryn; for SUs only -> click here).

    Quicken can still honour such purchases with adequate proof. But as a fallback, at least with Amazon, the buyer has recourse.
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  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited July 2019
    This came up in another thread - do unopened boxed Activation Codes expire ?



    Quicken Subscription - Windows 10
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    @smayer97 those who are not  SUs or Mods can't follow that link.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited July 2019
    NotACPA said:
    @smayer97 those who are not  SUs or Mods can't follow that link.
    weird - it's just a normal posting - in one of the normal categories -
    Do I need to format the URL differently from the copy ...


    Quicken Subscription - Windows 10
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    At the time NotACPA posted, I tried and could not access the link.

    I just tried again and am now able to access that link.
    I'm  referencing the "click here" link in smayer97's post of 7/10.  It sends you to an area  of this forum that only SuperUsers and Moderators can access.
    SO, what link are you referencing  ...  since you are apparently neither.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • smayer97
    smayer97 SuperUser, Mac Beta, Canada Beta ✭✭✭✭✭
    edited July 2019
    NotACPA said:
    @smayer97 those who are not  SUs or Mods can't follow that link.
    That is why it said "for SUs, click here." (to make it easy for uninitiated SUs to find the reference). I tweaked it a little just now to try to make it more obvious. 
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    (Canadian user since '92, STILL using QM2007)
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