Just purchased Quicken Starter 2018 with 2 yr membership - activation code expired

kaleksy

Quicken Sarah

Hello @kaleksy

My name is Sarah and I am a Moderator in the Quicken Community and an official Representative of the Quicken Support Team.

I took the liberty of reviewing the case details from your recent contact with Support and sincerely apologize for the misinformation you were provided and the negative experience with our Agent.

I have forwarded the case details to our Senior Leadership Staff so they may be aware of the situation and can follow-up with the Agent as appropriate.

In the meantime, we would be happy to provide a replacement copy of Quicken 2018/19 although we do need to receive valid proof of purchase for the originally purchased and now expired copy of Quicken 2018 to provide the replacement.

Please contact Quicken Support once more and reference "Alert A-0471" to provide the proof of purchase and receive a replacement copy.

I hope this information is helpful and please post back go let us know how the second call with Support goes.

Thank you,

Sarah

Greg_the_Geek

Where did you purchase Quicken Starter 2018?

kaleksy

Amazon

Greg_the_Geek

I would suggest you contact Quicken Support. We're just other users here.

kaleksy

Thanks I called and they told me it is Amazon's problem.........returning to Amazon. Too bad Quicken lost a customer.....

NotACPA

BUT, did you purchase from Amazon itself ... or Amazon's "Marketplace" website, where individuals can post items for sale?

Because, if the latter, the seller may have used the code before passing it along to you.

smayer97

Actually, I would expect a different error message than "The activation code has expired" if the activation code had already been used. And it has been confirmed once again that Quicken 2018 activation codes do not expire. So. if it was a seller via the marketplace, it may be more the case that the seller acquired Quicken 2018 copies that were actually cancelled with Quicken whereby Quicken credits the original vendor, cancels the activation codes but does not require the physical return of Quicken 2018 boxes (as has just been communicated by Quicken Kathryn; for SUs only -> click here).

Quicken can still honour such purchases with adequate proof. But as a fallback, at least with Amazon, the buyer has recourse.

Ps56k2

This came up in another thread - do unopened boxed Activation Codes expire ?

https://community.quicken.com/discussion/7856710/i-purchased-a-box-2018-quicken-deluxe-but-activation-code-expired

NotACPA

@smayer97 those who are not  SUs or Mods can't follow that link.

Ps56k2

NotACPA said:

@smayer97 those who are not  SUs or Mods can't follow that link.

weird - it's just a normal posting - in one of the normal categories -

Do I need to format the URL differently from the copy ...

https://community.quicken.com/discussion/7856710/i-purchased-a-box-2018-quicken-deluxe-but-activation-code-expired

NotACPA

intouchwithreality said:

At the time NotACPA posted, I tried and could not access the link.

I just tried again and am now able to access that link.

I'm  referencing the "click here" link in smayer97's post of 7/10.  It sends you to an area  of this forum that only SuperUsers and Moderators can access.

SO, what link are you referencing  ...  since you are apparently neither.

Quicken Sarah

Hello @kaleksy

My name is Sarah and I am a Moderator in the Quicken Community and an official Representative of the Quicken Support Team.

I took the liberty of reviewing the case details from your recent contact with Support and sincerely apologize for the misinformation you were provided and the negative experience with our Agent.

I have forwarded the case details to our Senior Leadership Staff so they may be aware of the situation and can follow-up with the Agent as appropriate.

In the meantime, we would be happy to provide a replacement copy of Quicken 2018/19 although we do need to receive valid proof of purchase for the originally purchased and now expired copy of Quicken 2018 to provide the replacement.

Please contact Quicken Support once more and reference "Alert A-0471" to provide the proof of purchase and receive a replacement copy.

I hope this information is helpful and please post back go let us know how the second call with Support goes.

Thank you,

Sarah

smayer97

NotACPA said:

@smayer97 those who are not  SUs or Mods can't follow that link.

That is why it said "for SUs, click here." (to make it easy for uninitiated SUs to find the reference). I tweaked it a little just now to try to make it more obvious.