Unable to access data during server outage

This discussion was created from comments split from: Wow! Major Errors and issues tonight!!!.

Comments

  • Tyka,

    From this experience, I would like to add a couple more issues to Bob's billers problem (in order of importance to me):

    1. Why are users unable to access their data in a situation like this? I understand not being able to do a one-step update when the servers are down but to not even be able to load the data? As a previous poster mentioned, this is akin to being "held hostage". It would seem more logical to perform your security check on the one-step update rather than when loading the software.

    2. I would like to understand why I had to restore to a previous backup just get get past security once the servers returned. Effectively, my current database was corrupted even though it is stored locally on my pc.

    John
  • miklkmiklk SuperUser ✭✭✭✭✭
    John said:
    Tyka,

    1. Why are users unable to access their data in a situation like this? I understand not being able to do a one-step update when the servers are down but to not even be able to load the data? 
    That was my main concern too. We are supposed to be able to always have access to our data and once the program got into the loop to sign in, it was locked that way and would not let us even see the data...
  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    Hello all,

    I apologize for the delay in response I wanted to reach out for more information.

    The data should be accessible in the event of a server outage and what you are reporting isn't the designed behavior.

    We are investigating these reports, this doesn't appear to have been widespread and didn't affect every user.

    If anyone comes across this and was unable to open their data file during the server outage, please leave a comment!

    Thank you.

    -Quicken Tyka
  • bobbyrabbobbyrab Member ✭✭
    I experienced the same; I could NOT open my data file until I entered a correct Quicken ID during the server outage and the system would not allow me to do so; it always presented me with a login error.
  • miklkmiklk SuperUser ✭✭✭✭✭
    It put itself in the password required mode and there was no way at all to get past it (The QID and password did not work in Quicken or on any Quicken site.) Tried multiple sign ins that failed, tried to login as different user but that failed too. 
    Expected behavior would have been a message about online services not available and a way to click the password QID screen away.

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