Using a new activation code to extend a current subscription of Quicken Deluxe

Ajay2020

My current Quicken Deluxe subscription expires in May 2020. Last week I purchased an Activation Code online from Costco for a 12-month subscription of Quicken Deluxe.

The rep on the Quicken Support Chat Line told me that if I entered the new Code today, my new 12 months would begin today and NOT simply be added to my existing subscription so as to expire in May 2021.

I have seen replies on this Board that are contrary to the answer I was provided.

I will appreciate hearing of the Community's first-hand (not anecdotal) experience about this matter.

Thanks!

Quicken Anja

Hello @Ajay2020,

Thank you for reaching out to the Community regarding your renewal question.

First-- I'd like to apologize to you on behalf of the Chat Support rep that incorrectly informed you. When you enter the activation code (within 6 months prior to your current expiration date) it does extend your current subscription by the additional 12-month renewal you purchased.

If you would like to verify that-- you can click here and review the FAQ article regarding the question you have.

For your question, in particular, I recommend opening the blue dropdown section titled "Expiration and renewing your Quicken membership" and the 3rd question in this section you will find "How long can I extend my membership plan?".

Further down from the section mentioned above-- You can also open the blue dropdown section titled "Activating a retail purchase" and there you will find more information on this matter in the first question "Can I use a retail copy of the Subscription Release of Quicken to extend my membership?".

Hope this helps, and let us know if you have any further questions!

-Quicken Anja

thecreator

Hi @Ajay2020 ,

Flagged for Quicken Support Moderators.

Greg_the_Geek

A membership can only be extended in the last six months of a subscription term. You can extend a subscription term by redeeming an activation code in a retail copy. However, this also can only be done in the last six months of your current subscription term. Therefore, multiple terms cannot be purchased and used at once to extend a membership. Retail purchases: Activation codes expire 24 months after being generated.

Quicken subscriptions extend at the current subscription price. For subscription pricing information, click here. 

Ajay2020

Thanks, Greg_the_Geek,

I may have missed the nuance of your reply, but I'm not sure it directly addressed my specific question. I do understand that my current Quicken Deluxe can only be extended within it's last 6 months but that is not an issue as mine expires in approximately 5 weeks.

Quicken Chat Support says that my Costco-purchased Activation Code (for 12 months of Quicken Deluxe) will NOT actually extend my subscription. Rather, it will simply begin a new 12-month subscription period beginning on the day I use the Activation Code. If that's the case, there is zero value to input my new Costco code at anytime prior to the expiration date of my current subscription. It would actually be a negative value to use it now.

I am looking for first-hand experiences from the Community who have used a Costco-purchased Activation Code prior to the expiration of their existing subscription. Did the new subscription Expiration Date become 12 months from the date when it was first entered into Quicken? Or did the new subscription Expiration Date become 12 months after the end of the current subscription's expiration date?

Quicken Anja

Hello @Ajay2020,

Thank you for reaching out to the Community regarding your renewal question.

First-- I'd like to apologize to you on behalf of the Chat Support rep that incorrectly informed you. When you enter the activation code (within 6 months prior to your current expiration date) it does extend your current subscription by the additional 12-month renewal you purchased.

If you would like to verify that-- you can click here and review the FAQ article regarding the question you have.

For your question, in particular, I recommend opening the blue dropdown section titled "Expiration and renewing your Quicken membership" and the 3rd question in this section you will find "How long can I extend my membership plan?".

Further down from the section mentioned above-- You can also open the blue dropdown section titled "Activating a retail purchase" and there you will find more information on this matter in the first question "Can I use a retail copy of the Subscription Release of Quicken to extend my membership?".

Hope this helps, and let us know if you have any further questions!

-Quicken Anja

Ajay2020

Thank you, Quicken Anja.

I appreciate you giving me the correct answer. I do hope that Quicken will locate the person who gave me the incorrect information and counsel her in this matter.

Ajay2020

ElSidney

[removed - disruptive/off-topic]
I need no on-line services. Now or ever.

bethalito

I encourage Quicken to do the right thing and allow customers to remove the banner & the advertising if they choose not to renew. By not allowing the customer to remove it, the company just loses a customer. Be better Quicken. My business is small now. I do not need yearly updates, but I expect to be able to access patches to glitches not caused by me. How much money do you need?

andrewben

Hi. Couldn't find an answer for this on a couple searches.

I have a Quicken Premier (Windows) subscription that ends in May. A couple months ago, I bought a download of Premier from a well known tech company.

Using that product key, how do I extend my current subscription?

Ps56k2

Is it called  - an Activation Code - and should have been sent to you -

If so, I believe you should be able to enter it into your Quicken,
and it should then extend your subscription -

check your existing status ..... Help --> About Quicken

then enter your code ..... Help --> Enter Activation Code

andrewben

Ah, thanks for those pointers. I do have a code from my purchase. Quicken Premier looks like it's asking for digits, but may take alpha chars. I haven't yet tried it because...

With a few weeks time left, if I were to enter my new code, will the new subscription extend my current subscription (no overlap)? Or will the application start from the day I entered the code for the term, not taking into account what's left in my current subscription?

Chris_QPW

@andrewben If you are within 6 months of your subscription expiring, the activation code will extend your current subscription.

Ps56k2

read here  -

https://community.quicken.com/discussion/comment/20080370/#Comment_20080370

andrewben

Super thanks to you both, that worked and I'm extended my subscription. Cool!