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File NOT Backed Up - local folder that is linked to Dropbox

boomer_1970

For the past 2 days I have been receiving a pop-up stating "File NOT Backed Up" when I try to back my file up. Image attached. It is going into a local folder that is linked to Dropbox. I have tried changing the save location a few times and still get the same result. I am on Quicken Deluxe for Windows 2020 R26.15. Suggestions?

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NotACPA

@breslau43

Are you using ANY automated backup function? When Q starts a backup, the 1st thing that it does is to close the data file in order to force all write operations to conclusion. It's then re-opened for the actual backup.

ANY/ALL automated backups grab the Q data file during that brief period that it's closed and thus prevent Q from re-opening it.

That's the most frequent cause of this message. Others are that you've run out of space on the backup device or that the folder on the backup device has, for some reason, become read-only.

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Sherlock

If you haven't already, you may want to review: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Quicken Anja

Hello @boomer_1970,

Thank you for reaching out to the Community regarding your issue, though I'm sorry to hear that you are experiencing this.

In order to resolve this issue, you will need to unlink your C drive folders or at least the location that your data file is in from DropBox. When Quicken master data files are saved in a folder that is located on a cloud-based backup service or linked to one it can cause the data file to not properly operate and/or cause the file to become corrupted. Data files must be stored locally on your C drive in order for it to function as expected.

By default-- Quicken data files are stored in the following pathway--
C:\Users\"name"\Documents\Quicken\"data file name"

You can also check your data file location pathway in the Quicken "File" menu.
(See below)
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Image: https://us.v-cdn.net/6031128/uploads/editor/3f/ccisjnjc6otg.png

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Hope this helps!

-Quicken Anja

breslau43

I am experiencing the same problem and I am not linked to any cloud account. Problem appeared after last update 2days ago. I am running Premier version 26.21, build 27.1.26.21. Can I roll back the update?

NotACPA

@breslau43

ANY/ALL automated backups grab the Q data file during that brief period that it's closed and thus prevent Q from re-opening it.

That's the most frequent cause of this message. Others are that you've run out of space on the backup device or that the folder on the backup device has, for some reason, become read-only.

breslau43

Good call NotACPA. Somehow my back-up folder became read-only. I changed it and then tried back-up and it worked. Thanks!!!
Another reason I was concerned was that I tried to do a one-step-update right after the software was upgraded and Quicken just shut down. No messages nothing, just closed. Since then I've done updates without problems.