How do I clear a Quicken Syncing Cloud error

Floyd Shaw

I recently upgraded to Quicken deluxe. When I try to sync my accounts I can't connect to several of my accounts. I know this is a known problem and I am will to wait. My problem is with the Cloud Sync. It will not sync and I keep getting the error message "Important - The desktop transaction on **on** for $0.00 was to synced. The referenced resourced (parameter = accountid = 143096549068375296) does not exist." (See image attached)
This error is preventing me form accessing and updating my Quicken mobile account. What can I do to clear this error?

Quicken Anja

Hello @Floyd Shaw,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

You can try resetting the Quicken Cloud first. Please, review this support article and open the blue dropdown section titled "I'm having trouble syncing to the Quicken Mobile App" for steps on how to do so.

If that still fails you can also sign out of your data file and sign back in to see if that works instead. To do so please, follow the steps below--

1. Sign out from your Mobile App
2. In the Quicken desktop program go to Edit
3. Preferences
4. Quicken ID, Mobile & Alerts
5. Sign in as a different user
6. Type "Yes"
7. Sign Out
8. Sign back in with your Quicken ID and password and follow the prompts to get back to your data file
9. Attempt to sync again
10. Sign back into the Mobile App

If this also fails, I suggest contacting Quicken Support as you may need a phone agent to reach out for Tier 2 support.

-Quicken Anja

Click here to follow our Community thread for updates on Quicken Support's hours of operation during the COVID-19 pandemic.

Quicken Anja

Hello @Floyd Shaw,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

You can try resetting the Quicken Cloud first. Please, review this support article and open the blue dropdown section titled "I'm having trouble syncing to the Quicken Mobile App" for steps on how to do so.

If that still fails you can also sign out of your data file and sign back in to see if that works instead. To do so please, follow the steps below--

1. Sign out from your Mobile App
2. In the Quicken desktop program go to Edit
3. Preferences
4. Quicken ID, Mobile & Alerts
5. Sign in as a different user
6. Type "Yes"
7. Sign Out
8. Sign back in with your Quicken ID and password and follow the prompts to get back to your data file
9. Attempt to sync again
10. Sign back into the Mobile App

If this also fails, I suggest contacting Quicken Support as you may need a phone agent to reach out for Tier 2 support.

-Quicken Anja

Click here to follow our Community thread for updates on Quicken Support's hours of operation during the COVID-19 pandemic.