cc-601 Errors

Spotteddog

PNC has been updating fine, since the debacle last week. But today after one step update, I get a cc-601 for my PNC accounts. I spent 2 hours on chat doing everything imaginable to fix this. They weren't able to fix it and said call Monday.

Chat insisted that it's because the account has been inactive for more than 12 months. I explained that I make deposits and write checks daily, so what the cc-601 is saying is not right.

What other possibilities can cause a cc-601 error?

Any way to fix it without contacting support?

Quicken Anja

Thanks for checking back and letting me know!

In that case, you will need to get in contact with Quicken Support via phone or chat in order to have this resolved. The reason being is that since deactivating and reactivating failed to resolve the error, this will require our support agents to collect and review your log files to find the internal server error which will also be the root cause of the CC-601 error that you are receiving. From there, they will need to have it escalated to our escalation team.

Also, the CC-601 support article I provided in my previous response contains directions (visible to Quicken employees only) specifically for our support agents after the initial (publicly visible) instructions have already been followed and failed. So, feel free to instruct them to review the article as well if you feel necessary. 

Thank you,

-Quicken Anja

Click here to follow our Community thread for updates on Quicken Support's hours of operation during the COVID-19 pandemic.

Quicken Anja

Hello @Spotteddog,

Thank you for reaching out to the Community regarding your issue though I am sorry to hear that you are experiencing this.

Based on this CC-601 error-specific support article it does instruct you to contact Quicken Support to have it resolved. However, I do suggest you deactivate and reactivate the account first before you resort to contacting Quicken Support as performing the deactivate/reactivate steps will be the first thing Quicken Support will instruct you to do anyway.

Please, review this support article and open the blue dropdown section titled "Deactivate a Quicken for Windows account" for step by step instructions on how to deactivate your account. Then, please, review this support article and follow the step by step instructions under the section titled "To Reactivate Accounts in Quicken for Windows" to reactivate your account (don't worry, doing this will not cause you to lose any data).

I hope this helps and if it does end up failing, then feel free to let us know and we can go from there!

-Quicken Anja

Spotteddog

Quicken Anja,

Deactivating and reactivating have been done several times. Reactivate works fine, but then, when I try to do a one step update, I still get the cc-601 erro.  

Quicken Anja

Thanks for checking back and letting me know!

In that case, you will need to get in contact with Quicken Support via phone or chat in order to have this resolved. The reason being is that since deactivating and reactivating failed to resolve the error, this will require our support agents to collect and review your log files to find the internal server error which will also be the root cause of the CC-601 error that you are receiving. From there, they will need to have it escalated to our escalation team.

Also, the CC-601 support article I provided in my previous response contains directions (visible to Quicken employees only) specifically for our support agents after the initial (publicly visible) instructions have already been followed and failed. So, feel free to instruct them to review the article as well if you feel necessary. 

Thank you,

-Quicken Anja

Click here to follow our Community thread for updates on Quicken Support's hours of operation during the COVID-19 pandemic.

Spotteddog

Thanks Anja,

I sent support chat both my logs today. Can't they be forwarded to support rather than starting from scratch on Monday?

Also, chat had me create a test file and trying to update again. That gave the cc-601 error too.

Quicken Anja

Chat support and phone support follow the same protocol. So, if they collected them then according to protocol they should have already escalated your ticket. 

Were you provided with a ticket number by chance? I'd like to take a look at the ticket they created for it and confirm whether or not they followed protocol to have it escalated.

-Quicken Anja

Spotteddog

T1IN-7591652 is all I have.

Quicken Anja

That's it! I will take a look at it right now and get back to you.

Thank you!

-Quicken Anja