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PNC has been updating fine, since the debacle last week. But today after one step update, I get a cc-601 for my PNC accounts. I spent 2 hours on chat doing everything imaginable to fix this. They weren't able to fix it and said call Monday.
Chat insisted that it's because the account has been inactive for more than 12 months. I explained that I make deposits and write checks daily, so what the cc-601 is saying is not right.
What other possibilities can cause a cc-601 error?
Any way to fix it without contacting support?
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