Quicken won't accept my credit union password. Why? Whats changed.

Question

I have using Quicken to connect to my bank, Hughes Federal Credit Union for more than 20 years. Recently the credit union updated its systems and I have not be able to connect. The credit union wants the password to contain special characters and Quicken says it must NOT contain special characters. From my experience with applications programming for the last 45 years, this seems like a simple issue to correct. If it isn't corrected very soon, I will have to re-consider using Quicken to manage my finances.

Quicken_Tyka · Answer

Hello @Robert Scott

Thank you for taking the time to visit the Community and post your issue, however, this is an older post and for a different financial institution.

I suggest creating a new post for better visibility.

https://community.quicken.com/discussion/7849429/how-to-add-a-post-to-the-community

Be sure to include a description of the issue, along with any error messages, as well as the version/release of Quicken that you're using.

The more information you can provide will help the Community to better understand and assist.

Thank you,

-Quicken Tyka

Robert Scott · Answer

I have the same problem suddenly with Chase.  Bank accepts password, but Quicken says the bank won't accept.

Quicken_Tyka · Answer

Hello @waroberts1943

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.At this time I would recommend contacting support directly for advanced troubleshooting steps and review of the logs to help determine the cause of the issue.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and research this issue further.

Thank you,

-Quicken Tyka