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Quicken won't accept my credit union password. Why? Whats changed.

I have using Quicken to connect to my bank, Hughes Federal Credit Union for more than 20 years. Recently the credit union updated its systems and I have not be able to connect. The credit union wants the password to contain special characters and Quicken says it must NOT contain special characters. From my experience with applications programming for the last 45 years, this seems like a simple issue to correct. If it isn't corrected very soon, I will have to re-consider using Quicken to manage my finances.

Answers

  • BoatnmaniacBoatnmaniac SuperUser ✭✭✭✭
    @waroberts1943 - It's not that Quicken won't accept PWs with any special characters.  It's that Quicken can't use some special characters in PWs with EWC connections because they mess up communications protocol.  The list of restricted special characters can be found here:  https://www.quicken.com/support/password-vault-your-bank-could-not-use-password-you-entered.
    The solution is to create a PW that includes special characters that both Hughes FCU and Quicken can accept.
    You might want to read more about this in the following thread:  https://community.quicken.com/discussion/comment/20085589#Comment_20085589.
    (QW Premier Subscription: R27.28 on Windows 10)
    If my reply has helpful to you, please "Like" it so others can know it might help them, too.
  • waroberts1943waroberts1943 Member
    edited April 30
    I've tried every solution proposed in the links. None work. Someone has changed the password parameters Quicken will accept for Hughes Federal Credit Union. Quicken will only accept passwords for HFCU that do not contain special characters. HFCU will only accept passwords with at least one special character.
    If there are any members who are on Quicken staff, I need help. The credit union denies any responsibility. Why is Quicken filtering passwords?
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @waroberts1943

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    At this time I would recommend contacting support directly for advanced troubleshooting steps and review of the logs to help determine the cause of the issue.

    https://www.quicken.com/support#contact-support

    Quicken Care has the tools to review and research this issue further.

    Thank you,

    -Quicken Tyka

    -Quicken Tyka
  • Robert ScottRobert Scott Member ✭✭
    I have the same problem suddenly with Chase. Bank accepts password, but Quicken says the bank won't accept.
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @Robert Scott

    Thank you for taking the time to visit the Community and post your issue, however, this is an older post and for a different financial institution. 

    I suggest creating a new post for better visibility.

    https://community.quicken.com/discussion/7849429/how-to-add-a-post-to-the-community

    Be sure to include a description of the issue, along with any error messages, as well as the version/release of Quicken that you're using.

    The more information you can provide will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka

    -Quicken Tyka
This discussion has been closed.