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I paid Quicken in March for the "membership" but now it says I need to subscribe. What did I buy?

nakdoc

Quicken Premier 2017. I paid $49.15 for something. What was it? it obviously wasn't what was represented in the link....the ability to continue downloading transactions. I do not like this situation.

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Accepted answers

Sherlock

To install the Quicken subscription, I suggest you download and open: https://download.quicken.com/windows/Quicken.exe

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Sherlock

To install the Quicken subscription, I suggest you download and open: https://download.quicken.com/windows/Quicken.exe

NotACPA

Also, do you remember which website you bought from in March?

And, as @Sherlock indicated, making the purchase isn't sufficient when upgrading for the 1st time to Q Subscription. You also need to download and install the product.

After you've installed Q Subscription, going forward, you should only need to pay for future extensions of your subscription and Q itself will handle things from there.

nakdoc

Here is my acknowledgement:

Thank you for your Quicken purchase. Your Quicken Deluxe has been successfully activated on 3/22/2020. You have an active membership to Quicken Deluxe that will renew automatically on 3/22/2021 at the then current price (plus any applicable taxes).
Membership: Deluxe
End Date: 3/22/2021

Auto-renew: Enabled
Renewal Date 3/22/2021

So today I try to get what I paid for, and, wouldn't you know it, I cannot login. The first attempt locked my account. This is very BAD behavior. I need a sentient human being to get my Quicken working again or I will complain loudly. Having no direct customer service is stupid, to put it bluntly.

nakdoc

Just now I downloaded the Install.exe file posted by Sherlock. After backing up I installed it. Right away I was able to log into my account, and Quicken now performs the One Step Update from my bank.
What would help is a FAQ for us old people that says something like "There is a cookie in your computer based Quicken that will automatically verify and enable the Quicken subscription." I was expecting something much more complicated would need to be done.
On the matter of telephone support, the number appears on one of the screens during updating. I guess you can't see it until you pay?

Sherlock

nakdoc said:

Here is my acknowledgement:

Thank you for your Quicken purchase. Your Quicken Deluxe has been successfully activated on 3/22/2020. You have an active membership to Quicken Deluxe that will renew automatically on 3/22/2021 at the then current price (plus any applicable taxes).
Membership: Deluxe
End Date: 3/22/2021

Auto-renew: Enabled
Renewal Date 3/22/2021

So today I try to get what I paid for, and, wouldn't you know it, I cannot login. The first attempt locked my account. This is very BAD behavior. I need a sentient human being to get my Quicken working again or I will complain loudly. Having no direct customer service is stupid, to put it bluntly.

What do you meant by try to get what I paid for and where are you attempting to login?

To contact Quicken Support, you may want to review: https://www.quicken.com/support/quicken-support-options

Note: They have announced modified hours: https://community.quicken.com/discussion/7871754/fyi-quicken-support-hours-of-operation#latest

Sherlock

nakdoc said:

Just now I downloaded the Install.exe file posted by Sherlock. After backing up I installed it. Right away I was able to log into my account, and Quicken now performs the One Step Update from my bank.
What would help is a FAQ for us old people that says something like "There is a cookie in your computer based Quicken that will automatically verify and enable the Quicken subscription." I was expecting something much more complicated would need to be done.
On the matter of telephone support, the number appears on one of the screens during updating. I guess you can't see it until you pay?

I agree. Quicken has not done a good job of explaining how to install, to upgrade from pre-subscription versions of their product, or to extend the subscription. The information's there. It's just not well organized.