I get an AGGREGATOR_IN_ERROR from USAA on Mac. Any suggestions.

Robert Gross

None of the answers I could find address Macs. I have three online accounts (family members), each of which has multiple USAA bank accounts. I get this error frequently but not consistently. It make updating accounts a real pain. "Try again later" is not a useful answer.
I have Quicken Deluxe 2020, Version 5.16.1 (Build 516.33903.100) on a Macbook Air, macOS 10.15.4.

Quicken Anja

Hello @Robert Gross,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

Do you know if you are using Quicken Connect or Direct Connect (you can check in the account settings)?

If you are using Quicken Connect with USAA, I suggest switching your connection type to Direct Connect as it tends to have a more stable connection with USAA. 

If you are already using Direct Connect, please disregard the instructions below and instead, may I ask if you are receiving any specific numeral error code aside from AGGREGATOR_IN_ERROR that you could provide, please?

To switch the connection type from Quicken Connect to Direct Connect (for multiple accounts with the same username at once), please follow the steps below.

1. Select the account and click Settings on the bottom-right
2. Click Troubleshooting
3. Deactivate Downloads
4. Repeat steps 1 through 4 for each USAA account
   
5. Go to the Accounts tab at the top of your Mac screen
6. New...
   
7. Select Checking (even if there's different account types)
   
8. Find and select USAA Federal Savings Bank
   
9. Click Options
   
10. Select Direct Connect
    
11. Continue
    
12. Enter your USAA number and PIN and follow the prompts until a list of all your USAA accounts have populated
13. You will find a column that will have dropdowns saying either Add or Link. If they say Add you will want to change it to Link and select the account you have in Quicken that it needs to be linked with. If there are any that you would like to leave out of Quicken, then you can change them to Ignore. If they already say Link, then simply doublecheck and make sure they are linking with the correct accounts.
14. Continue
    
15. Done

When choosing Direct Connect you will notice that it mentions that some financial institutions charge a fee to use the Direct Connect service. However, I did verify that USAA does not. If you would like to know more about this you can click on this link from USAA's website. I recommend reviewing the section titles shown below for specific information regarding Direct Connect.

1. What connection method should I use in Quicken to access my USAA accounts?
2. What credentials do I provide to access my USAA accounts in Quicken?
3. How much does it cost to access my USAA accounts through Quicken?

I hope this helps and let us know if you have any additional questions!

Chris_QPW

Switch from Quicken Connect to Direct Connect which is much more reliable and free for USAA.

https://community.quicken.com/discussion/7611364/faq-help-for-adding-and-updating-usaa-accounts

Quicken Anja

Hello @Robert Gross,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

Do you know if you are using Quicken Connect or Direct Connect (you can check in the account settings)?

If you are using Quicken Connect with USAA, I suggest switching your connection type to Direct Connect as it tends to have a more stable connection with USAA. 

If you are already using Direct Connect, please disregard the instructions below and instead, may I ask if you are receiving any specific numeral error code aside from AGGREGATOR_IN_ERROR that you could provide, please?

To switch the connection type from Quicken Connect to Direct Connect (for multiple accounts with the same username at once), please follow the steps below.

1. Select the account and click Settings on the bottom-right
2. Click Troubleshooting
3. Deactivate Downloads
4. Repeat steps 1 through 4 for each USAA account
   
5. Go to the Accounts tab at the top of your Mac screen
6. New...
   
7. Select Checking (even if there's different account types)
   
8. Find and select USAA Federal Savings Bank
   
9. Click Options
   
10. Select Direct Connect
    
11. Continue
    
12. Enter your USAA number and PIN and follow the prompts until a list of all your USAA accounts have populated
13. You will find a column that will have dropdowns saying either Add or Link. If they say Add you will want to change it to Link and select the account you have in Quicken that it needs to be linked with. If there are any that you would like to leave out of Quicken, then you can change them to Ignore. If they already say Link, then simply doublecheck and make sure they are linking with the correct accounts.
14. Continue
    
15. Done

When choosing Direct Connect you will notice that it mentions that some financial institutions charge a fee to use the Direct Connect service. However, I did verify that USAA does not. If you would like to know more about this you can click on this link from USAA's website. I recommend reviewing the section titles shown below for specific information regarding Direct Connect.

1. What connection method should I use in Quicken to access my USAA accounts?
2. What credentials do I provide to access my USAA accounts in Quicken?
3. How much does it cost to access my USAA accounts through Quicken?

I hope this helps and let us know if you have any additional questions!