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Zero Balance is not showing on printed invoice

When I create an invoice with a zero balance due, it displays fine on the screen as created and saved. But when I look at the Print Preview, and print it either physically to paper, or to PDF, The "Total" and "Balance Due" boxes are empty - blank - rather than showing "0.00"
Clearly the form is working correctly as the "0.00" shows up in both boxes on the screen display of the invoice as it is being created and saved, but they disappear in Print preview or actual printing.
Is this a known problem, and how can it be fixed?
I have managed a workaround by printing to PDF and then editing the PDF with Adobe Acrobat, but that is a PITA each time and surely not how it was intended!
Using Quicken Home, Business & Rental, 2020 (subscription), version R27.24, Build 27.1.27.24 (it updated today!)
Any help or advice would be appreciated.
Clearly the form is working correctly as the "0.00" shows up in both boxes on the screen display of the invoice as it is being created and saved, but they disappear in Print preview or actual printing.
Is this a known problem, and how can it be fixed?
I have managed a workaround by printing to PDF and then editing the PDF with Adobe Acrobat, but that is a PITA each time and surely not how it was intended!
Using Quicken Home, Business & Rental, 2020 (subscription), version R27.24, Build 27.1.27.24 (it updated today!)
Any help or advice would be appreciated.
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A customer payment transaction is NOT shown as a line item in the invoice.
Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows
https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac
Please save it to a file of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
= Total, and Total Due. The numbers I enter in the final column add up correctly to give a Total, and Total Due, as long as it is not zero. But if it is zero, even though 0.00 displays correctly on the screen, it does not print, and the printed (paper or PDF) version shows those two boxes blank. Regardless of the purpose or structure of my "statement", that seems to be a bug - why would something that displays correctly on the screen, not print onto paper or PDF?
Thank you for taking the time to report this behavior to the community, although I apologize for any frustration or inconvenience experienced.
I am also seeing the blank Total and Balance Due fields and have opened a ticket with our Development teams to investigate further.
Once a solution is found it will be included as part of a future product release.
Thank you again for reporting this issue and please let us know if there are any further questions/concerns the community may assist with.
Sarah
(CTP-906)
> @UKR said:
> I contacted Quicken and hope they'll respond soon.
@UKR - for future reference, by what means did you "contact Quicken"? Is there a formal reporting procedure?
Additional information, e.g., log files, etc., can be submitted from within Quicken using Help / Report a Problem.