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Using Chase I get an OL-301-A when attempting to send payments [edited]
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Answers
> I had 25k worth of teed up payments in the Chase online site due to this issue!!! Thankfully a very helpful Chase customer service rep named Carlos helped to cancel them. They can't do a mass cancel but between him and I on the phone together both doing it, we got it all done. The other option was to delete the payee and reset it up but I had too many pending payments for one payee so it could not be deleted. Hope to hear about the fix soon, in the meantime good think I kept the paper bills so I can send the payments!
Curious, why you had to get "Carlos" , a Chase rep to assist you in deleting the pending payments. All you would have had to do is to sign into your Chase account and delete them all yourself ........ which is easy easy to do.
Here are 2 workarounds:
1) Pay your bill on the Chase bank website. Have it entered into Quicken by downloading the QFX file from your account on Chase. The payment will then show up in the register AFTER the bill is paid. (I also have a separate Chase Business account and I use this method because Chase was charging me $10/month for direct downloads.)
2) Pay your bill on the Chase bank website and then enter it manually in the Quicken register. Type in "Sent" in the appropriate column and then Quicken won't attempt to send the payment.
> > @TracieK said:
> > I had 25k worth of teed up payments in the Chase online site due to this issue!!! Thankfully a very helpful Chase customer service rep named Carlos helped to cancel them. They can't do a mass cancel but between him and I on the phone together both doing it, we got it all done. The other option was to delete the payee and reset it up but I had too many pending payments for one payee so it could not be deleted. Hope to hear about the fix soon, in the meantime good think I kept the paper bills so I can send the payments!
>
> Curious, why you had to get "Carlos" , a Chase rep to assist you in deleting the pending payments. All you would have had to do is to sign into your Chase account and delete them all yourself ........ which is easy easy to do.
Hi - I had hundreds of duplicate payments due to trying to resend a bunch of times, it would have taken me hours to go one by one
BobC
Quicken Subscription 2020, Build 27.1.29.20, Windows 10 Pro v 1909 Build 18363.959
Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.
If you haven't already, please, try the steps below to resolve this error.
- In Quicken, select the Tools menu, then choose Online Center.
- Click the Financial Institution dropdown arrow and select the financial institution.
- Press CTRL+Shift while selecting Contact Info.
- Select one of the accounts associated with the bank from the dropdown list
- Select Financial Institution Branding and Profile from the list and click Refresh.
- Click the Update/Send button.
- Attempt your online session again.
If you still receive the same error after trying the steps above, I recommend that you reach out to Quicken Support for further assistance as our support agents may need to collect and review your log files.I hope this helps!
[edited for correction]
along with the Chase upload for Bill Payments (covered in an Alert & posting)
I checked my Chase account to make sure my Account Safe profile still has permissions for desktop software to access my account (it does). I'm connected to Chase via Direct Connect. All other financial institutions accessed via Direct Connect work with no issues.
Sure you carefully walked the Refresh steps...
- selected CHASE from the entries & the account .
- checkmarked the FI Branding from the Refresh list
- Update/Send to re-invoke OSU
without uploading any bill payment entries.
Has everyone else been able to go back to using direct connect, and using the bill pay functionality from within Quicken? Is the problem really fixed?
Since that still did not resolve it for some of you, I suggest reaching out to Quicken Support for further assistance. Our support agents may need to collect and review your log files for any internal errors that may be causing this.
Also, @steebadeeb and @ps56k thank you both for pointing out that there is no OK to click on in step 6. I will correct this in my original response.