Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
If you are still needing assistance and haven't done so already, please take a moment to review the steps available here.
If the trouble persists after completing these steps, I would next contact support directly for advanced troubleshooting steps.
Thank you for taking the time to visit the Community, however, since this is an older post that was originally created back in September of 2020, it is less likely to receive an answer now.
I would suggest creating a new post for better visibility and to potentially receive responses from other users who may currently be experiencing the same problem. Doing so will also assist us with better tracking ability in the event that this issue may result in an escalation being required.
Please be sure to include a detailed description of the issue, any error messages as well as the version of Quicken you have currently running (Help > About Quicken). The more information you are able to provide will help the Community to better understand and assist.