An illegal choice has been detected. Please contact the site administrator.

jillm

Greetings -- I am trying to upgrade from Starter to Deluxe edition but every time I try I get this error: An illegal choice has been detected. Please contact the site administrator.

I have tried through the Quicken application on my Windows laptop and I have also tried logging in directly to my Quicken account through a browser. I get the same error each time.

I have googled the error and it appears to be some underlying banking error that is thrown when you maybe have multiple browsers open to the same site and it gets confused. I have also search for this error on this site but I may be using the wrong search terms as I've not gotten any results

Ultimately, I just want to upgrade but I'm stuck. Has anyone run into this before and, if so, what's the solution?

Quicken Anja

Hello @jillm,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

This is a known issue and our teams are working on getting it resolved. In the meantime, you can contact Quicken Support via phone during operating hours and our phone support agents will be happy to place the order for you.

I apologize for any inconvenience this may cause! 

Click here to review Quicken Support's hours of operation.

Quicken Anja

Hello @jillm,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

This is a known issue and our teams are working on getting it resolved. In the meantime, you can contact Quicken Support via phone during operating hours and our phone support agents will be happy to place the order for you.

I apologize for any inconvenience this may cause! 

Click here to review Quicken Support's hours of operation.

jillm

Thanks for the reply! Is there some search term I could have used or another system I could have looked in to know this was a known issue? If not, that's okay -- I work in software, too, so I feel bad if I couldn't have found this information on my own.

Quicken Anja

You're welcome!

And I don't believe that there was a public announcement put out for it as our teams usually try and get website issues resolved as quickly as possible.