Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
We will need a bit more information to be able to assist. Please take a moment to review the information here and post back with the year and version of Quicken you are currently running.
Please include the name of the financial institution in question.
Lastly, please Choose the Tools menu in the upper left then select Account List. Click Edit next to your account, then choose the Online Services tab at the top and provide the connection type being used.
The more information you can provide regarding this issue will help the Community to better understand and assist.
Can I delete pictures I've uploaded to an earlier post?
Thank you for the response, although I am sorry to hear that the trouble continues to persist.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
Quicken Care has the tools to review and research this issue further.