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Issues with Check Pay not resetting

jaustin913

I tried to set up a payment using Check Pay and I get the response I have no more checks available. It is supposed to reset on October 6 and I have only done 2 check pays since then. I should have 6. Why won't Quicken send via Check Pay?

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Accepted answers

Quicken Sarah

Hello @jaustin913

Thank you again for taking the time to report this issue to the community, although we apologize for any frustration or inconvenience experienced.

We have opened a ticket with our Teams to investigate this behavior further and create a solution.

In the meantime, if the check pay allotment does not reset, please contact Quicken Support for assistance with resetting the check pay payment allotment amount.

Thank you,

Sarah

(QCS-9543)

All comments

Quicken Anja

Hello @jaustin913,

Thank you for reaching out to the Community and telling us about your issue, though I'm sorry to hear that you are experiencing this.

Could you please provide which version of Quicken you currently have running?

Help > About Quicken

First, could you please follow the instructions found in this support article to see how many payments you have left according to Quicken as well as what your payment allotment is?

Please, check back and let us know!

jaustin913

I am using Quicken Premier 2020.
Version: R29.12
Build: 27.1..29.12

When I go to make a Check Pay payment I get the following response even though I have only entered 2 Check Pay transactions since October 6.

Check Pay allowed: 6
Check Pay Available: 0

Jeff

Quicken Anja

Thank you for providing the requested information.

Did it also tell you how many payments were used?

Image: https://us.v-cdn.net/6031128/uploads/editor/mu/1drnk0i3xemr.png

Also, since you are still running version R29.12, could you please navigate to Help > Check for updates and see if you get the option to install the latest version release R29.20? The issue may resolve itself by bringing Quicken up-to-date. If not, we'll go from there.

jaustin913

I did "check for updates" and was upgrade to R29.16. I tried doing Check Pay again and got the same message. It does not tell mehow many I used, only how many are remaining. See the image I attached.

image.png

Quicken Anja

You can download and install R29.20 from this support article instead.

However, if that does not resolve it, then you will need to contact Quicken Support directly to have our Tier 2 team correct this for you.

Quicken Sarah

J1959

Why have check-pay quotas suddenly been reduced from 6 to 3! Six was not enough, to begin with. Three is an insult! I have heard they may be working on an individual "pay-per-check" (tech support mentioned $1.00 per check) over quota solution vs. a flat out 10.00 per month. Will we be notified and kept apprised of developments about this? Please advise.

Quicken_Tyka

Hello @J1959

Thank you for taking the time to visit the Community to ask your question.

You will need to contact support directly for a review of your Quicken Bill Manager profile to determine the cause of this change.

Quicken Care has the tools that the Community does not have, to make account adjustments if necessary.

Quicken Support

Thank you,
-Quicken Tyka