Quicken Account Sync Error

cjreinhart

My bank accounts with Huntington wont sync with Quicken web using Quicken for Mac. I was able able to sync the accounts using Quicken on Windows but haven't had any luck since I switched to the Mac. What can be done to correct this?

Quicken_Tyka

Hello @cjreinhart

Thank you for the additional details and the screenshot of the issue, although I apologize that you have not received a follow-up response.

If you have not done so already, please take a moment to review the steps and information available here.

Please let me know if the trouble persists after completing these steps or if they help to resolve the issue.

Thank you,
-Quicken Tyka

Quicken Anja

Hello @cjreinhart,

Thank you for reaching out to the Community and providing a detailed description of your issue, though I apologize that you are experiencing this.

First, could you please provide which version of Quicken you have currently running?

• Quicken > About Quicken

I recommend that you try to reset your Quicken Cloud. Doing so does not affect your data file nor other Cloud Accounts. Please, follow the steps below in order to do so.

1. Sign out of Quicken on the Web 
2. Open your Quicken program and navigate to the Quicken dropdown menu
3. Preferences...
4. Connected Services
5. Click Reset 
6. Once the reset completes, navigate to Mobile, Web & Alerts
7. Click on the Accounts tab and select the accounts you would like to sync
8. Click Update
9. Sign back in on Quicken on the Web 
   

Once that is done, see if the issue still persists.

Let us know how it goes!

cjreinhart

Hi, I am running Quicken H&B 2020 (5.18.2). I tried what you suggested above and I am still having issues.

Quicken Anja

Thank you for trying the steps and following up, though I am sorry to hear that the issue persists.

Could you explain what exactly happens when trying to add the accounts to sync? Are you receiving an error message or code?

It may help to include any screenshots, if possible. If you would like to add screenshots but are not given the option to attach them, you can also try dragging and dropping them to your response.

Please, check back and let us know!

cjreinhart

This is what I get every time I update my accounts.

Quicken_Tyka

Hello @cjreinhart

Thank you for the additional details and the screenshot of the issue, although I apologize that you have not received a follow-up response.

If you have not done so already, please take a moment to review the steps and information available here.

Please let me know if the trouble persists after completing these steps or if they help to resolve the issue.

Thank you,
-Quicken Tyka