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Why Golden 1 Credit Union not updating Credit Card Transactions

Why Golden 1 Credit Union not updating Credit Card Transactions? This has been an issue since recent change in their system. They say their IT team is working directly with Quicken to determine a fix. What is status? Thank you
2
Answers
Thank you for taking the time to share your question with the community, although I apologize that you have not yet received a response.
At this time we do not have an open Alerts or notices on Golden 1 Credit Union so I'm not aware of an ETA for resolution, but I would like to investigate this matter further.
Are you receiving any type of error notice or code when attempting to update the Golden 1 Credit Union credit card transactions?
If not, do you hold other type of accounts at the credit union, like checking or savings? If so, are those accounts updating correctly and it's only the credit card accounts not updating?
Please let us know, thank you.
Sarah
Hello everyone
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issues you're having. It is odd that both of you are having issues specifically with the credit cards and nothing else. I'm wondering here if they might just need to be deactivated/reactivated. Down below I'll put steps to see if we're able to get the accounts back up and running.
First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below.
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.
https://www.quicken.com/support/deactivate-online-banking-services-quicken-account
Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.
https://www.quicken.com/support/reactivating-deactivated-account
Once you've attempted this could you please let us know if you're able to get the accounts reconnected. If not we'll see what we can try next.
Thanks,
Quicken Francisco
Thank you for the response and the additional details.
I would start by first navigate to File > Save a backup. I would then recommend restarting the cloud.
RESET THE CLOUD DATA THROUGH THE DESKTOP PROGRAM
- Go to Quicken > Preferences > Connected Services.
- In the Cloud Account section, click Reset.
This may take some time to complete. Once this has finished do you receive any error messages for Golden 1 or possibly transactions?Please let me know how it goes!
-Quicken Tyka
I did the reset and it didn't resolve it. I didn't get any kind of error message. I never have. It just didn't download transactions on that account. Other accounts did download. I also checked online beforehand to see if there were new transactions on that card to be downloaded and there were.
I have been having the same issue with only my VISA credit card at Golden 1.
My checking and Savings accounts will update with no issues.
And the Online balance amount from Golden 1 is accurate in Quicken after I perform online updates.
I just get no new transactions for the VISA credit card account.
I have reset the VISA account multiple time with no success.
I get no error messages as part of the download process. But my other accounts update fine with Golden 1.
Thanks for the update. It sounds like we may need to take a look at the logs in this case. If you could go across the top of quicken to Help > report a problem. In the report please put in the subject line Attn: Francisco. Once we get a chance to see the file we'll take a look at the logs. Make sure to also include any logs files. (They should all be selected by default). Once they've been sent let me know so that I'm able to take a look
Thanks,
Quicken Francisco
Quicken has no downloaded credit card transactions from Golden 1 CU since October 6, 2020. There is a thread in the MAC section that describes the same exact problem, so I know it is not my machine/program.
I have sent my logs to Quicken for review. Is there a solution to this problem?
Thank you
Thank you everyone for the logs. We're still looking a bit into them but there's also something that we would like to test. We'd like to see if we create a test file and add ONLY the credit card account what exactly happens there as well. I'll leave instructions for both Mac and windows down below. If you still have no credit card transactions downloading we'd also like you to submit a report again with the subject ATTN:Francisco.
Windows:
I'll leave this article down here as it explains how to create the test file. It'll be located on step three under to create a test file.
https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows
ONLY the credit card account when adding the accounts.
Mac:
We'll Want to go across the top to file > New. From here select start from scratch and hit continue. Hit next on the categories option. On the mobile and web screen select Don't use mobile and web. After hitting next try to add your Golden 1 to the file. Again remember to ONLY add the credit card account.
Once the account has been added look to see if we're still experiencing issues with the account. If we are navigate across the top to help report a problem and in the subject remember to put ATTN:Francisco. Once you've done this let me know how it goes and we'll look deeper into it.
Thanks,
Quicken Francisco
Thank you for the new logs and being so cooperative during this process. After taking a look at the logs from both your main and test files we'll be escalating this issue. I don't have an ETA on how long it may take to repair but if you haven't already submitted logs please put in the subject line CTP-1269 instead now. This will attach it directly to the issue. Once we have an update I'll post an update here.
Thanks,
Quicken Francisco
Logs submitted,
Ticket: T1IN - 8092894
Quicken should have resolved this by now - correct?
G1 changed the CC account number to be different from the CC number, and they introduced the new contactless cards.
Now the G1 has a new account number, the old card number, and a new card number. crazy.
Quicken needs to associate the new acct number with the old and new cards.
At least the application doesn't close :)
it's been over a month though.
Then I was told to edit the Account Data and put in a "New Entity Number" different from my CC Number. On update, I no longer get the error message above, but I do not get any new CC transactions.
> CTP-1269 Quicken Francisco Any progress in a fix yet.. Please advise as to ETA for fix please. This is getting frustrating....not being able to download and update transactions
PLEASE HELP or at least give us a potential timeline for the fix!! Thanks.
It would be cool if they had a system status website where users could see real-time updates (in non-techie language), the status of all the investigations and pending updates. But they don't.