Is anyone else seeing a CC-502 when adding an account for United Wholesale Mortgage?

KeithMnemonic

I chatted with the [removed-disruptive] support people today and they said it was due to special chars in my password. I created a new password with just Alpha/Numeric and surprise the issue still occurs!!!! How do you get a quicken engineer to find out the issue between Quicken and myuwmloan.com? This is a supported provider as you can search for it when adding an account and it does find it as a valid online service.

Quicken Anja

Hello @KeithMnemonic,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are still experiencing this.

I just tested this myself (using fake/invalid credentials) and received the same error code. This may likely be an issue with the aggregator, in which case it would require our support team to collect and review your log files. Once they discover and investigate the root cause of the issue, it may likely result in having an escalation filed.

I apologize for the bad experience you have already had with support. However, if it's been more than 24 hours since this issue started, I do recommend that you call Quicken Support again, as advised here in this support article.

Feel free to reference the support article to the next agent you speak with as well if you feel necessary as it contains internal instructions (visible to Quicken employees only) specifically for our support agents after the initial (publicly visible) instructions have already been followed and failed.