Why is my balance column filled with ****? How to I update?

Woodchuck

I have a business liability account with ******** in the balance column. All other similar accounts are o.k. I have used the "validate and repair your quicken file" file option after a multiple of upgrades but no change. The only time I use quicken with internet connection is to obtain upgrades. I do not use any on-line/download features to sync with banks or credit card accounts. How to I resolve this?

Quicken Anja

Hello @Woodchuck,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Could you please provide which version of Quicken you have currently running?

• Help > About Quicken

Also, if you don't mind, could you please provide a screenshot of what you're seeing? If needed, please, review this Community FAQ on how to add a screenshot, or you can also drag and drop a screenshot to your response.

Thank you!

volvogirl

Can you expand the balance column?  Is it in the register or on a report?  Try dragging the column dividing line at the top to make it bigger.

Woodchuck

Yes, widening the column does not work. Excel does the same thing if the column is not wide enough so I have tried that. Even changed the view from two lines to one. Nothing works.

Woodchuck

Quicken:
Year 2020
Version R30.9
Build 27.1.30.9

Woodchuck

I was able to resolve my issue. I changed my view to include all dates and scrolled to earliest date where the balance column was good. I began scrolling down until the Asterisks started, opened the split and found a line with asterisks vs a number. (attaching screen shot) I changed '-******' to a zero and saved the transaction. WhaLa the balance now shows correctly up to the latest entry. I don't remember which upgrade this happened on but it has been a few back. (happened when my auto-entry transactions got messed up - that will be another topic).