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Financial Institution: Bank of America - Quicken not working?

I've been downloading transactions for a CC account at Bank of American using Bank of America - Quicken as my connection. It stopped working yesterday with CC-555 error. Today it wanted me to set up connection to Bank of America - All other states. When I tried to do that, it won't work for my account. I don't want to pay Bank of America $15 a month for Web Connect just to download transactions ( e.g.- I don't do bill pay for that account). Any suggestions as to why Bank of America - Quicken stopped working?
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Best Answers
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David Buell Member ✭✭
Somehow Quicken behind the scenes changed the financial institution on my BOA CC Account in Quicken from Bank of America - Quicken to Bank of America - All other states.
I then tried adding a new account and got failures that "Quicken's online service is unavailable at this time." Based on Quicken-Francisco's procedure to Sign Out of my Quicken ID & Cloud account and sign Back in:
Go to Edit
Preferences
Quicken ID & Cloud accounts
Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box),
I was than able to connect to BOA and associate my Bank of America - All other states connection to my original Quicken Account. Bottom line, Humpty-Dumpty is back together again and working. So, I'm happy for the moment.
Thanks Frankxx and Quicken-Francisco.0 -
oldshellback Member ✭✭
Here is the solution I used:
1. Deactivate the account. Don't delete it
2. Go through the steps to add an account, but don't select the B of A Icon,
a. Search for Bank of America, you should see an entry for:
b. Bank of America - Quicken select this one.
c. Use your current userid/password for B of A
3. Follow the steps to link this new account to the old one and you will be good
to go.
note:
It did take 2 passes at 2 factor authentication to work0
Answers
-also older versions as needed for testing
-Questions? Check out the Quicken Windows FAQ list
There have been many other members who experienced this BOA issue in the last few days - please see this message thread and follow the instructions from @Quicken Anja
https://community.quicken.com/discussion/comment/20133574#Comment_20133574
Good luck!
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
I then tried adding a new account and got failures that "Quicken's online service is unavailable at this time." Based on Quicken-Francisco's procedure to Sign Out of my Quicken ID & Cloud account and sign Back in:
Go to Edit
Preferences
Quicken ID & Cloud accounts
Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box),
I was than able to connect to BOA and associate my Bank of America - All other states connection to my original Quicken Account. Bottom line, Humpty-Dumpty is back together again and working. So, I'm happy for the moment.
Thanks Frankxx and Quicken-Francisco.
Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.
If you are still needing assistance with the CC-502 error please take a moment and review the information available here.
If the trouble persists after completing these steps, please contact support directly for advanced troubleshooting steps and a review of the logs, and for possible escalation.
https://www.quicken.com/support#contact-support
-Quicken Tyka
1. Deactivate the account. Don't delete it
2. Go through the steps to add an account, but don't select the B of A Icon,
a. Search for Bank of America, you should see an entry for:
b. Bank of America - Quicken select this one.
c. Use your current userid/password for B of A
3. Follow the steps to link this new account to the old one and you will be good
to go.
note:
It did take 2 passes at 2 factor authentication to work