Security detail view

Dennis Mahoney

It is possible to move from one security to another using the up and down arrows on the keyboard but the dropdown for the choice of a certain security does not seem to work. I believe it did in the past. Is anyone else experiencing this and has it been reported?

Sherlock

If you haven't already, you may want to review: https://community.quicken.com/discussion/7883335/ongoing-bug-security-menu-in-security-detail-view-is-still-broken

Dennis Mahoney

Sherlock: Thank you for the tip; it helped me determine the cause. I was able to turn the problem on or off based on my setting for the Control Panel/Display/Scale and Layout/size of text, apps and other items. At 100% there is no problem; at 125 or 150% the problem occurs. Note my computer is an X-1 labtop about 1 year old and having a 1920x1080 screen running Windows 10. Lenovo recommends a setting of 150% for readability. I use 125% but find 100% results in an overly small appearance. On a larger screen or different monitor it might not be an issue for me. IMO this is a program bug: this is a very mainstream computer with a common setting and developers should support it or clearly document the issue and provide their reasoning for not being compliant. Over the years I have had a lot of trouble with Q on different displays. I did not find it to work well with high res displays such as the 3840 x 2160 on the Yoga C940.

Boatnmaniac

It is working fine for me.  Have you tried closing Quicken and then opening the program, again?  When I get some program functionality issue (with just about any program) I find that closing and reopening the program will often fix it.

Dennis Mahoney

Thank you for the good suggestion but it did not work. I do note that a horizontal black line appears when I click on the down triangle to open the look up list (see attachment). A typical next step is to uninstall and reinstall the program and I will try that.

Dennis Mahoney

Unfortunately reinstalling the program also did not work.

Boatnmaniac

When you uninstalled/reinstalled the program, did you reinstall a previously downloaded copy of the program or did you download a fresh copy of the program (from Quicken.com) and install that?

q_lurker

I thought that ‘black line’ issue has been identified as related to a video setting. Large fonts or display size or some such consideration. 

Sherlock

If you haven't already, you may want to review: https://community.quicken.com/discussion/7883335/ongoing-bug-security-menu-in-security-detail-view-is-still-broken

Dennis Mahoney

Sherlock: Thank you for the tip; it helped me determine the cause. I was able to turn the problem on or off based on my setting for the Control Panel/Display/Scale and Layout/size of text, apps and other items. At 100% there is no problem; at 125 or 150% the problem occurs. Note my computer is an X-1 labtop about 1 year old and having a 1920x1080 screen running Windows 10. Lenovo recommends a setting of 150% for readability. I use 125% but find 100% results in an overly small appearance. On a larger screen or different monitor it might not be an issue for me. IMO this is a program bug: this is a very mainstream computer with a common setting and developers should support it or clearly document the issue and provide their reasoning for not being compliant. Over the years I have had a lot of trouble with Q on different displays. I did not find it to work well with high res displays such as the 3840 x 2160 on the Yoga C940.

Dennis Mahoney

Boatnmaniac: When I reinstalled Quicken I used the latest version from the website.
q_lurker: thanks for the lead. You are correct. It is due to the display setting. I don't think it's very good practice for a program's new versions to be more restrictive than the old but that is the situation. There are a number of annoyances in Q and IMO they would be better off to attack those before implementing new features. I have always installed new versions as they become available but it is perhaps better to stick with the old if it works for me; as they fix one thing they break another.