Downloaded transaction not updating in the Register

neilhh20

The downloaded transaction from the Exchange bank .qfx for an <TRNTYPE>CREDIT are not showing in the transaction window.
I found this when I started reconciling the last 6months of a savings account.
I've had to manually enter the last three months of interest ~ but hadn't had problems before that. (Exchange bank upgraded their software earlier this year, and been modifying the <NAME> field to be more meaningful in other account types)
Enclose the register Snip.jpg of the last 4 transactions

Just downloading the interest payments to .QFX and looking at in a text editor (via https://jsonformatter.org/xml-pretty-print) the XLM I see that for the last 3months <FITID> is not changed.

<FITID>000000000000000</FITID>

Could this be causing Quicken to reject them on download.?
(snippet of .qfx shown below - the Preview shows all indents taken out - but I've pasted it looking pretty)

<BANKTRANLIST>
<DTSTART>20200630120000.000[0:GMT]</DTSTART>
<DTEND>20201130120000.000[0:GMT]</DTEND>
<STMTTRN>
<TRNTYPE>CREDIT</TRNTYPE>
<DTPOSTED>20200630120000.000[0:GMT]</DTPOSTED>
<TRNAMT>0.84</TRNAMT>
<FITID>5096CDB4095063865DF4A47A2B997B24</FITID>
<NAME>INTEREST PAYMENT</NAME>
</STMTTRN>
<STMTTRN>
<TRNTYPE>CREDIT</TRNTYPE>
<DTPOSTED>20200911120000.000[0:GMT]</DTPOSTED>
<TRNAMT>1.13</TRNAMT>
<FITID>000000000000001</FITID>
<NAME>INTEREST PAYMENT 997 INTEREST PA</NAME>
<MEMO>INTEREST PAYMENT 997 INTEREST PAYME NT</MEMO>
</STMTTRN>
<STMTTRN>
<TRNTYPE>CREDIT</TRNTYPE>
<DTPOSTED>20200930120000.000[0:GMT]</DTPOSTED>
<TRNAMT>0.39</TRNAMT>
<FITID>000000000000000</FITID>
<NAME>INTEREST PAYMENT</NAME>
</STMTTRN>
<STMTTRN>
<TRNTYPE>CREDIT</TRNTYPE>
<DTPOSTED>20201031120000.000[0:GMT]</DTPOSTED>
<TRNAMT>0.26</TRNAMT>
<FITID>000000000000000</FITID>
<NAME>INTEREST PAYMENT</NAME>
</STMTTRN>
<STMTTRN>
<TRNTYPE>CREDIT</TRNTYPE>
<DTPOSTED>20201130120000.000[0:GMT]</DTPOSTED>
<TRNAMT>0.23</TRNAMT>
<FITID>000000000000000</FITID>
<NAME>INTEREST PAYMENT</NAME>
</STMTTRN>
</BANKTRANLIST>

20201207interestRegister.jpg

Quicken Anja

Hello @neilhh20,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

First, could you please provide which version of Quicken you have currently running?

• Help > About Quicken

Are you receiving any error codes and/or messages that you could provide us with when trying to import the .QFX file(s) downloaded from your financial institution?

In the meantime, if you don't mind, I'd like to start off by having you create a new (test) file to see if you experience the same issue in a brand new data file as well. 

Follow the steps below to create a test file:

1. Choose File menu > New Quicken File.
2. Select New Quicken File.
3. Click OK.
4. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to easily be able to tell it apart from your main file. Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
5. Sign in with your Quicken ID (if prompted). If you are prompted to create a Quicken ID, click Sign In under the Create Account prompt. 
6. Select to not use Mobile (if prompted).
7. Click Add Account (you can close the Add Account screen after it opens)

Once that is done, try importing a .QFX file and see if you experience the same issue in this test file as well. From there, you can then switch back to your original file. 

Follow the steps below to switch files:

1. Click the File menu.
2. Look near the bottom of the options list.
3. Select the data file you want to open. 

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

Let us know how it goes!