Why has the Xfinity bill synching still not been resolved?????

Kathy P.

This problem has been going on for over 3 months. Why was the discussion closed? I still cannot get it to work.

Bob.

Tyka announced this afternoon the issues resolved. I agree, however if it helps anyone else, here is what I had to do to get it to work again (at least for now

1. Unlink Xfinity from its reminder
2. Remove Xfinity from online billers
3. Add back Xfinity
4. Click the Try Again when shown it needs attention
5. Relink to remionder
6. Pay the bill

This is kinda my secret sauce for broken online billers that will not even refresh. Perhaps it might help others.

Quicken_Tyka

Hello @Kathleen Porter

Thank you for taking the time to visit the Community to check the status of this issue.

This issue is still ongoing, if you have not done so already, please take a moment to visit the alert below.

https://community.quicken.com/discussion/7881655/known-issue-10-01-20-xfinity-bill-syncing-issues#latest

You may then bookmark the alert by clicking the gold start in the top right. This will notify you by email of any updates or changes.

Thank you,

-Quicken Tyka

Kathy P.

This still does not answer my question about why this is taking so long to resolve. I do have this bookmarked and there has been no update for over a month.

Bob.

Tyka announced this afternoon the issues resolved. I agree, however if it helps anyone else, here is what I had to do to get it to work again (at least for now

1. Unlink Xfinity from its reminder
2. Remove Xfinity from online billers
3. Add back Xfinity
4. Click the Try Again when shown it needs attention
5. Relink to remionder
6. Pay the bill

This is kinda my secret sauce for broken online billers that will not even refresh. Perhaps it might help others.

GIWalt

[Removed-Duplicate]

driverjw

Thanks Bob. Tried that and it still doesn't work for me. I can get it added but the amount due doesn't show. Anyone else still having problems?

driverjw

Tried again for fun and this time it worked!!!

Kathy P.

I am still having issues with this. Tired unlinking and linking again still with no luck.

UKR

Kathleen Porter said:

I am still having issues with this. Tired unlinking and linking again still with no luck.

Did you follow @Bob. 's advice exactly?

If yes and it still doesn't work for you and if you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Avoid late fees and penalty interest rates!

If you're about to be late with making your payment due to failures in Quicken Bill Manager (Quick Pay or Check Pay), I recommend you logon directly to the biller's website and authorize them to direct debit the next (and perhaps all future) payments from your checking account or a credit card. The biller will make an electronic debit on the due date and you don't have to worry about being late. Just record a scheduled reminder that is not an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the debit transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.