CC-501 error code when adding an Ally Invest Securities account

andyf123

Quicken Home, Business and Rental Properties version R30.21
Trying to add a new Ally Investment account. I enter Ally Invest Securities username and password, prompts for the method of receiving the security code, receive the security code from Ally, enter it into the prompt box of Quicken and then instead of bringing up the account, it fails with CC501. I have been trying this for about a week with the same result.

Quicken Francisco

Hello @andyf123

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I was taking a look to see if I could also was able to get the same error but was not able to. If you wouldn't mind could we try in a test file to see if we're able to also get the same error when trying to add the accounts to quicken. I'll leave steps down below.

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. Once you're able to let us know more we'll see what we can do.

Thanks,

Quicken Francisco