Edit/Delete an online payee account number

Trying to edit an on-line payee from my list (Tools>Online payee list>delete). I can neither edit or delete the payee. I receive the message, "Quicken cannot edit an online payee for which there are repeating online payments. Delete any repeating or scheduled online payments that use this payee then delete the payee". Same thing happens when I attempt to Delete the payee. I don't show any pending payments to this payee on my register, nor do any show up in my "Bills and Income" tab.

All I need to do is update the account number on a payee, but this is driving me crazy.

Is this a glitch or am I missing something obvious?
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Comments

  • Hello @glenn153

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I wonder if we're able to find some in the online center. To do this you'll want to go across the top to tools > online center > across the top to repeating payments. From here check to see if we're able to find any repeating payments set up. If we are we should be able to delete them so that we're able to fix the issue you're having. 

    Once you get the chance let us know how it goes. if you're not able to delete the bill still let us know and we'll see what we can try next.

    Thanks, 

    Quicken Francisco


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