Thank you for taking the time to come to the Community to post your question, however, this is an older post and less likely to receive an answer.
I would suggest creating a new post for better visibility.
https://community.quicken.com/discussion/7849429/how-to-add-a-post-to-the-community
Be sure to include a description of the issue, any error messages as well as the version of Quicken.
The more information you can provide will help the Community to better understand and assist.
Thank you,
-Quicken Tyka