CC-501, but Resetting Account fixes for one time OSU

FI is KFCU,
OSU gets CC-501 almost immediately
Resetting even just one of the 16 accounts at the FI allows all accounts to download during the next OSU.

But, next OSU gets the CC-501 again.

What more can I check or do?




CONNLOG.TXT:

==== OSU Start (20210123/19:49:33) ====

==== OSU End (20210123/19:49:44) ====

OFX Log:
================ (27.1.30.21) (20210123/19:30:06) ===================

==== OSU Start (20210123/19:32:04) ====

==== OSU End (20210123/19:33:11) ====

==== OSU Start (20210123/19:49:33) ====

==== OSU End (20210123/19:49:44) ====

Best Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 24 Accepted Answer
    Hello @TXShooter,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    As stated in this support article regarding error CC-501, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance.

    Our support agents will need to collect and review your log files to further investigate the issue and will then likely be required to file an escalation in order to have it successfully resolved.

    I do apologize for being unable to resolve this issue from here in the Community.

    Click here to review Quicken Support's hours of operation.
    -Quicken Anja
  • TXShooter
    TXShooter Member ✭✭✭
    Accepted Answer
    It helped that I changed it from a deposit to a payment.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 24 Accepted Answer
    Hello @TXShooter,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    As stated in this support article regarding error CC-501, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance.

    Our support agents will need to collect and review your log files to further investigate the issue and will then likely be required to file an escalation in order to have it successfully resolved.

    I do apologize for being unable to resolve this issue from here in the Community.

    Click here to review Quicken Support's hours of operation.
    -Quicken Anja
  • TXShooter
    TXShooter Member ✭✭✭
    Hello @TXShooter,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
    After waiting a week, it started to download transactions.

    That being said, so far they have not been 100% correct. On one occasion it downloaded for just one account out of the 14 from the same FI. Another occasion it didn't download older transactions, but just the ones from that day.

    And now the transactions it does download aren't matching up to entered ones, either automatically or manually, nor is it downloading all cleared transactions. Of the two deposits in the attached image, whereby both were deposited within the same App upload, only the larger of the two were downloaded yesterday while the $800.00 transaction hasn't downloaded yet, and it actually cleared before the $1766.98 did.

    Checking the logs it would appear that all of my problems are involved in the new Cloud Sync. The OFX log does not have any transactions from this FI in it.

    What am I doing wrong?

  • Quicken Anja
    Quicken Anja Moderator mod
    @TXShooter If you haven't already, I suggest you try switching from the QCS channel to the FDS channel. Please, follow the steps below in order to do so.
    1. Hold down F4 on your keyboard and select Help > About Quicken
    2. Click Change channel on the screen that pops up if it shows you are currently using the QCS channel (see below).


    I hope this helps!
    -Quicken Anja
  • TXShooter
    TXShooter Member ✭✭✭
    Accepted Answer
    It helped that I changed it from a deposit to a payment.
This discussion has been closed.