Duplicate USAA Transactions

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Comments

  • Chuckco
    Chuckco Member ✭✭
    If it gives you any comfort--or not--I recently received a notice from USAA indicating my credit card provider rejected the automatic payment of my USAA insurance premium. Turns out my credit card provider is USAA! When re-instantiating the automatic payment in place for many years, USAA indicated IT was updating the payment system and must have messed something up. Lets hope they can resolve the long standing duplicate download issue without screwing something else up.
    Thanks for the update LIB
  • SGK
    SGK Member ✭✭
    edited May 20
    I am done using my USAA cards. This has become a nightmare. Some items downloaded in triplicate today, and the balance is way off between Quicken and USAA. It takes more time to use Quicken and USAA than it does to manually reconcile. Easiest solution is to just get another Visa card, and move on. I pay the bill several times a month - just don't like using the ATM because credit cards give more protection legally if they get compromised.
  • wrldtvlr
    wrldtvlr Member
    FWIW - today was the first day I did not get duplicate credit card transactions downloaded. I did have one new non-duplicate transaction. Fingers crossed the problem has finally been fixed.

    Note - my experience has been when the online balance does not matched the cleared register balance, that there is a duplicate transaction in the register. They can be tricky to find as the dates will be different and the transaction amount may be similar to other transactions.
  • wrldtvlr
    wrldtvlr Member
    Spoke too soon - a bunch of duplicates today.
  • Chuckco
    Chuckco Member ✭✭
    Maybe this is USSA's way of driving everyone away from their credit card like they did with other financial services
  • wrldtvlr
    wrldtvlr Member
    > @Chuckco said:
    > Maybe this is USSA's way of driving everyone away from their credit card like they did with other financial services

    I suspect the number of members who use desktop financial software has dramatically dropped over the years. I'm actually quite surprised and pleased that USAA still offers downloads.
  • EMacUSCom
    EMacUSCom Member ✭✭
    I hope a fix comes at some point. Still getting duplicates here.
  • Chuckco
    Chuckco Member ✭✭
    Same here. Very annoying. Went back to express web connect for time being and putting with two factor Auth prompts.
  • jtgostars
    jtgostars Member
    Has Quicken mentioned any updates from their side? From this notice back in March they reference they are working with USAA to correct.

    https://www.quicken.com/support/resolution-duplicate-transaction-issue
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    jtgostars said:
    Has Quicken mentioned any updates from their side? From this notice back in March they reference they are working with USAA to correct.

    https://www.quicken.com/support/resolution-duplicate-transaction-issue
    Why would Quicken Inc mention any updates when the problem lies with what USAA is doing?

    If USAA fixed the problem it would hardly matter if Quicken Inc announced it since everyone affected would know on their next download.
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  • David Stempnakowski
    David Stempnakowski Member ✭✭
    I've been having this for months, but only with credit cards. Every other USAA account works fine, as long as it's not a CC. I have never received a response from USAA. I think this is totally their problem because all duplicate transactions have different transaction IDs.
  • Steve22
    Steve22 Member ✭✭
    Is this a Quicken or USAA problem???? I am exasperated with having to sort through downloaded transactions to determine if it new or a duplicate!!
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Steve22 said:
    Is this a Quicken or USAA problem???? I am exasperated with having to sort through downloaded transactions to determine if it new or a duplicate!!
    USAA they are sending duplicate transactions with different unique Ids.  Quicken uses the unique Id to determine if it has already imported that transaction or not.
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  • Carol Dungan
    Carol Dungan Member
    This is still happening, but only on my credit card. Banking accounts don't do this. So tiredof the fingerpointing btw USAA and Quicken. All I know is I pay quicken to be accurate and it's not.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    This is still happening, but only on my credit card. Banking accounts don't do this. So tiredof the fingerpointing btw USAA and Quicken. All I know is I pay quicken to be accurate and it's not.
    Quicken can't make up data, and Quicken Inc can't dictate to a financial institution to get something fixed.
    You can complain all you want about what you have paid for, but that won't change the situation.
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  • jtgostars
    jtgostars Member
    edited July 13
    It now looks as though we are getting triplicates for USAA Credit Card transactions. And while this may not be a Quicken problem directly they certainly can be the voice for what I am sure is thousands of their "customers" and if they have any interest in getting those people to renew their subscription I have no doubts they could apply pressure to USAA to fix it, more than we all can as individual customers of USAA. We are certainly more likely to switch finance software then we are to drop a credit card

    Important FYI - I have been running [other programs] in parallel to Quicken for the last couple of months and guess what? no duplicate transactions are being recorded by either one of those platforms. So it seems there is a solution Quicken should be able to implement if those 2 have found a way around the problem.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    edited July 13
    jtgostars said:
    Important FYI - I have been running [other programs] in parallel to Quicken for the last couple of months and guess what? no duplicate transactions are being recorded by either one of those platforms. So it seems there is a solution Quicken should be able to implement if those 2 have found a way around the problem.
    Both of these use a different "aggregator"/download system.  Quicken can not change either its aggregator "Intuit/Express Web Connect" or its download method that connects directly (Direct Connect).
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  • Frank2
    Frank2 Member ✭✭
    This issue with duplicate transactions has gone on long enough. Can anyone from Quicken address the issue in an intelligent manner and specifically relay if a technical fix or update is in the works?
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Frank2 said:
    This issue with duplicate transactions has gone on long enough. Can anyone from Quicken address the issue in an intelligent manner and specifically relay if a technical fix or update is in the works?
    It has been stated many times.  This is a USAA problem, Quicken Inc can't do anything about it.  Complain to USAA.
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