Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

One Step Update gets stuck in loop

Yesterday my Quicken asked to add two of my accounts back to automatic updates (which it dropped in the past when it could no longer connect automatically), so I let it and it appeared to connect to my bank and see the associated accounts which I linked to the correct accounts. It then got stuck in the "Accounts for Mobile & Web" screen showing "Updating accounts". I let it sit there for over an hour and it never got out of it so I finally had to kill the app. Tonight I tried to do the One Step Update (the new added accounts didn't show up) but now it's stuck with the One Step Update just keeps cycling which refreshes most of the screen during each loop. This is really being a pain.

Best Answer

  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer
    Hello @JMHaro

    Thanks for the update. I wonder if we might be having issues you're having may be related to the cloud sync. I would attempt to double check if you may have it enabled. You can do this by going across the top to edit > preferences > mobile and web > Sync off

    Once you've taken a look see if you're able to get it to perform the One step update to update without having the program freeze. Let us know how it goes!

    Thanks,
    Quicken Francisco

Answers

  • Same issue multiple times tonight.  I can't get my Quicken to download from my bank and synch to the web.  I've deleted and reentered my online credentials for my bank multiple times tonight and a couple times tonight I've had synch get caught in a loop spinning and eventually just had to close the program.  I seem to get one or the other to work, but not both in addition to the endless synch problem..      
  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 10
    Hello @JMHaro & @Just Me and Not Someone Else,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    To start with, I suggest you try to Validate your data file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Validate and Repair...
    4. Select Validate file
    5. Click OK
    6. Close the Data Log
    7. Close Quicken (leave it closed for at least 5 secs)
    8. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 3) which will give you the option to Super validate file instead of Validate file.

    Let us know how it goes!
    -Quicken Anja
  • JMHaro
    JMHaro Member
    It's Version R31.12, Build 27.1.31.12
    Windows 10.

    I did the steps but then tried the One Step Update after I restarted Quicken and it's stuck in the loop of it continually cycling the button status. Did this for over 30 mins so finally had to kill the app again since it won't even let me do a normal exit (Keeps saying a One Step Update is in progress....)
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer
    Hello @JMHaro

    Thanks for the update. I wonder if we might be having issues you're having may be related to the cloud sync. I would attempt to double check if you may have it enabled. You can do this by going across the top to edit > preferences > mobile and web > Sync off

    Once you've taken a look see if you're able to get it to perform the One step update to update without having the program freeze. Let us know how it goes!

    Thanks,
    Quicken Francisco
  • JMHaro
    JMHaro Member
    Thank you, that seemed to clear up the problem. Turning Sync off, it did the update without any problem. And since I saw the "Reset your Cloud data" on that tab, I went back and turned the Sync back on and then did the Reset. After that shut down and restarted Quicken, did another update (took a little longer saying it was updating the new cloud server) but it did complete and looks stable now.

    Thank you.
  • @JMHaro

    Glad to hear that worked for you! If you do run into any other issues please let us know so that we're able to take another look!

    Thanks,
    Quicken Francisco
  • Wayne Holmes
    Wayne Holmes Member ✭✭
    I added one account to existing bank (already had accounts) first it added auto entry to prior account. Then it took turning off those transactions to clear. Now I'm back to the same problem as everyone on this string. I update and it gets stuck in endless loop. I kill the process. VALIDATE the file go back it...looks fine but when it gets to the 5th 3rd part it hangs up again and won't let me out without killing the process...I'm about to dump the file and load yesterday's back up but this is absurd. Why would adding one savings account trash the whole file and validate not fix it?
Sign In or Register to comment.