Vanguard OL-220-A errors - started 2/17/21

PWR

Tried the fix suggested in the "Alert" thread -- same result.

Bill Pa

This was working yesterday (2/17)... and for a long time (many months) prior... but for me was first broken (OL-220-A on two Vanguard accounts) today 2/18.

asherfamily1

Last week I was having OL-293-A issues with Vanguard

Now its a OL-220-A issue

Quicken has posted a "fix".... but it doesnt work

What a pain!

jmkdae

Got the error on 1 of 2 accounts this AM. Tried the fix but did not work. A later update today now I get the error on the other account while the first one is fixed. Not sure the user can fix this one.

Still getting the error.

Frankx

Hi  @asherfamily1

Sorry to hear you are having problems with your Vanguard accounts.

Can you tell me what you tried but it didn't fix the issue?  Also how long have these problems persisted?

Frankx

asherfamily1

The 220-A problem started in the last day or so. The other error was “fixed” by updating a second time

Someone @ Quicken posted a fix for the OL-220-A error. It didn’t work for me and, based on the ratio of thumbs down to thumbs up, I was not alone 

asherfamily1

As a follow-up, the "fix" was posted by Quicken Sarah in a post to "Known Problems" titled

UPDATED 2/17/21 Vanguard Returns OL-220 Error

Aeowyn

Having same problems. Followed instructions:

https://www.quicken.com/support/what-do-if-my-bank-not-listed-quicken-or-if-my-bank-was-recently-added-quicken

Did NOT fix the issue. Still getting OL-220-A error for Vanguard.

daroldc

Same issue for me. I deactivated one of my Vanguard accounts and it wont let me reactivate it. I get an error saying incorrect customer ID or password/PIN. I know my ID and password are correct because I can login via the Vanguard website fine.

Malcolm McCorquodale

I am having a similar issue to cyberphile (OL-220-A error)

My "ConnLog.TXT" shows: 20210218 18:20:24: Parse error. Current object: Null Object

I also looked at the "QuickenAuthorizationLog.txt" and it shows that a .NET error and I also note that services.quicken.com does not respond to a ping.

qw PID(12800) TID(1) 27.1.31.12 2/18/21 5:50:39:768 PM ERROR Quicken.Services.Authentication.OAuth2Service "System.Net.WebException: The remote name could not be resolved: 'services.quicken.com'
at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadData(Uri address, String method, Byte[] data)
at QAM.Authorization.AuthorizationClient.RefreshAccessTokenInternal(Collection`1 scopes, HttpStatusCode& statusCode)"

I tried to deactivate and reactivate bit I get the same OL-220-A error.

markus1957

If you have 2 or more Vanguard logins in the same data file, a work around is to close Quicken and reopen it. Then go to the account register of the problem account.  Use Update Transactions from the gear icon to successfully download.

Apparently the change they made to fix the old issue created new issue. Two Vanguard logins in the same data file can't be updated in the same Quicken session.

datdaddy

OL-220-V error on two Vanguard accounts and two Janus accounts this morning.

Greg_the_Geek

It's back this morning after working yesterday.

AAR

Followed the recommendation in the Alert of 02/17/2021.

Still getting OL-220-A error.

darbusa

Been getting same thing for 2 days.

jeanderson

I am also having the OL-220A error when updating my Vanguard accounts.

I tried to update the list of accounts as recommended but when I hold CTRL+SHIFT and click Contact Info, nothing happens. I am running Quicken for Windows in a Parallels VM on a Mac, if that makes any difference.

Yaxman

I had the same issue a couple of days ago. (OL-220-A for my Vanguard Accounts)

Yesterday, all of the online connections for my Vanguard accounts were deleted, and I had to re-add them. I believe Vanguard upgraded the method used to connect and download transactions to Quicken. The download worked fine after reconnecting.

Today (2/19/2021 @ 7:19 AM EST), I am again getting an OL-220-A when trying to download my data.

DonP

> @elvee said:
> I just went through all the steps outlines in the fix posted on the Known Problems page. It did not work. I was stopped at the Refresh step once all the updating was completed.
>
> When I try to reset an account it fails with the same OL-220-A error and I get a failure box that says Quicken could not complete the account request.
>
> Please update us on the resolution process.
>
> Thank you.

Yes, still having the same issue. Quicken appears to complete the reset process but I can't clear the Pop-Up box. Task Manager shows the process still running but no activity on the CPU.

alan14

For the past few days the direct connect from quicken gets an immediate error "an error has occurred" with no error code. I cannot even reset the accounts. Never had this issue before. How to fix it?

Gary Wnorowski

also having problem with OL-202-A on one (only) Vanguard account. worked fine for years until 2 days ago after downloading an update. not sure if that is what is causing it.

taffeys

After resetting two Vanguard accounts yesterday everything worked fine. This morning @5:15tm the OL-220-A error showed up again on one of them. This is maddening.

amust8

At 8:00 Eastern, still getting OL-220-A fault on the Vanguard accounts. The fix that was posted did not work for me.

taffeys

Update: I tried resetting the one account with the OL-220-A error I got a blank popup with no options and Quicken was stuck. Couldn't close the popup or Quicken icon from the task bar. Had to invoke Task Manager to End the Quicken Task.

jwldoc

Starting 2/17/21, Vanguard download isn't working for me either. I deactivated downloads, but when re-enter my Vanguard credentials, I receive error "Incorrect Password/ID" - which it must assuredly is not.
I'm still able to access Vanguard website and view my Vanguard data with 3rd party [Removed - Solication] - which strongly leads me to believe this is a quicken issue.

Any help or advice is much appreciated.

Pug Lady

Since the 17th, I've been having problems syncing my Vanguard accounts. Vanguard is listed in my institutions list, tho I did do the refresh suggested anyway. I disconnected & tried to reconnect, but keep getting "Incorrect customer ID or Password/PIN". Quicken Connect isn't even listed as an option for connection & Direct Connect doesn't work, as noted above. Suggestions?

bdegnan

I first saw this issue on Feb 17. I tried the suggested steps to fix this issue. Did not work. Quicken needs to take ownership of a fix and test it thoroughly before putting it out there. I see references in the connection log to null objects and parse errors.

Daniel Borowicz

Getting error OL-220A when updating Vanguard.
All other accounts download ok.
Just started yesterday was ok before that.
Running windows 10, Quicken Premier subscription.

mls32

I am having the same issue with Quicken not updating any of my Vangaurd accounts. I tried to reset my connection and I am getting "Vangaurd did not accept your login incorrect user name and/or password". Even though I can login directly to Vanguard with my information. This is happening with my wife's and daughter's accounts that I manage.

fostfam

Same for me. 2 accounts. one gets OL-220-A, the other OL-293-A. Quicken Home, Business, Rental R31.12, 27.1.31.12 on Windows 10.

GerryL

Getting OL-220-A error when trying to update my Vanguard accounts. Followed the procedure in the 02/17 alert "Vanguard Returns OL-220 Error". Still having the same problem.