Can I stop all syncing with Quicken Cloud and still do One Step Updates to my accounts?

leomoore

For the second time in a month, my data has been corrupted following Quicken Cloud Sync. I long ago stopped using Quicken Mobile for the same reason. I get no error messages, but when I look at reconciling downloaded transactions, I find transactions awaiting reconciliation and some are as old as two years. On top of that, some previously reconciled paychecks lose all detail such as tax and benefits and the split deposits going to other accounts. In the other accounts, I can see the deposit listed at least twice.

I've recovered each time by restoring from a back up and rebuilding any missing transactions.

If there is no way to separate syncing with the Quicken Cloud and retaining the ability to download transactions, I am willing to stop using that function and just return to old-fashioned manual reconciliation. At that point, I'll no longer have a need for future upgrades to Quicken or continuing my monthly subscription.

Quicken Anja

Hello @leomoore,

Thank you for taking the time to visit the Community to tell us about your issue, though I apologize that you are experiencing this.

If you wish to turn off syncing to the Quicken Cloud, then please follow the steps below to turn off Cloud Sync.

1. Navigate to Edit
2. Preferences...
3. Mobile & Web
4. Change sync to OFF

Alternatively, if you don't want to turn Cloud Sync completely off, then you can deselect Cloud Sync from running with your One Step Update. Please, follow the steps below in order to do so.

1. Navigate to Tools
2. One Step Update...
3. Under Online Services, uncheck the checkbox for Sync to Quicken Cloud

I hope this helps!