you for reaching out on the community and telling us about your issue. I do
apologize in the issue you're having. That is odd I'm wondering where exactly
the issue is. I believe in this case it might help trying to see on a test file
if we have a similar issue. This will give us a better idea of where exactly
the issue is. I'll leave steps down below and you can find it on the third step
on the article.
https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windowsAdditionally you'll also want to make sure that it's set up for direct connect and I'll leave a video down below on how to do so.
you get the chance let us know what you're able to find out. From there we'll
see what we able to find next.