you for reaching out on the community and telling us about your issue. I do
apologize in the issue you're having. That is odd I'm wondering where exactly
the issue is. I believe in this case it might help trying to see on a test file
if we have a similar issue. This will give us a better idea of where exactly
the issue is. I'll leave steps down below and you can find it on the third step
on the article.
https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windowsAdditionally you'll also want to make sure that it's set up for direct connect and I'll leave a video down below on how to do so.https://www.youtube.com/watch?v=7aM0NDVdLCI
you get the chance let us know what you're able to find out. From there we'll
see what we able to find next.