Unable to download transactions

System

This discussion was created from comments split from: download of accounts stopped working!.

jstoyell

I seem to be having the same problem. Since the last system update about a week ago I noticed that when I download transaction it shows that I have done it with no error messages coming up but no transaction have downloaded. I am using version R32.12 with Windows 10 and my banking institution is USAA.

Quicken Anja

Hello @jstoyell,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. Please, follow the steps below in order to do so.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

MrScience

I've also been unable to retrieve (Update) transactions from any of my accounts for about 2+ weeks. The above steps fixed my issue - all successfully update moments ago.

Quicken Anja

@MrScience Thanks for the update! Glad to hear that worked for you. (:

bkilgrow

not helpful since there are no 'above steps'

NotACPA

bkilgrow said:

not helpful since there are no 'above steps'

How about reading @Quicken_Tyka's reply that's 3 posts above yours???

wrens

I have this same problem since updating to R32.12 with Windows 10. I have tried the above steps in addition to several others and still have the same problem. The help line suggested I uninstall and reinstall quicken which also did not work. Some accounts update properly and others do not. Any advice is greatly appreciated.