Some Memorized Split Transactions Causing Crash

I've used Quicken for years, and over the last few months, out of the blue, certain memorized split transactions (saved as percentages) cause the program to crash/freeze. It's the same memorized split transactions causing the crash/freeze, making the program inaccessible, while the rest of my computer still functions fine. It's only a few of the memorized split transactions causing the crash/freeze. Some of the memorized split transactions function fine. Any work around other than manually entering all of the info by hand over and over? I've reported this to Quicken, but there's no screenshot to show.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @pjbass,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    To start with, if you haven't already, I suggest you try to Validate your data file by following the steps below. However, I do recommend that you also save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Validate and Repair...
    4. Select Validate file
    5. Click OK
    6. Close the Data Log
    7. Close Quicken (leave it closed for at least 5 secs)
    8. Reopen Quicken and see if the issue persists.
    You can also try to Super validate by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 3) which will give you the option to Super validate file instead of Validate file.

    Let us know how it goes!
    -Quicken Anja
  • pjbass
    pjbass Member
    Hi, thx Quicken Anja. I validated first, tested, still had the issue. So, then I super validated, and am still having the issue. It's not the end of the world, and Quicken has always been super great to me. Just wondering if anyone else was having the same issue or had a solution.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @pjbass

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response. 

    At this time I would recommend contacting support directly for advanced troubleshooting steps. 
     

    Quicken Care has the tools to review and research this issue further. 

    Thank you, 
     

    -Quicken Tyka 

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